PERMANENT CONTRACTabout 2 months ago

HEAD OF OPERATIONS

JobPilot

Ghana

Job Description

HEAD OF OPERATIONS

Vacancies In Ghana

Job Details

HEAD OF OPERATIONS

A reputable company

Ghana

Full Time

Expired

Job Description Are you a strategic and results-driven operations leader with a passion for healthcare excellence? Rabito Clinic is seeking a Head of Operations to drive efficiency, quality, and patient-centred service delivery across our clinic network.

Job Purpose The Head of Operations will provide strategic leadership and oversight of all operational activities across our clinics, ensuring optimal performance, regulatory compliance, and exceptional patient care. This role is critical in driving continuous improvement, operational efficiency, and service excellence.

Key Responsibilities

Develop and execute operational strategies to improve efficiency and performance across all branches
Ensure full compliance with healthcare regulations, accreditation standards, and internal policies
Lead and strengthen quality assurance programmes and adherence to SOPs
Partner with department heads to optimize workflows, staffing, and resource allocation
Implement and monitor patient feedback systems to enhance service delivery
Drive staff training, safety, and operational effectiveness initiatives
Oversee branch openings, relocations, and expansion projects
Prepare and present KPI reports with clear, actionable insights
Lead investigations into operational incidents and implement corrective measures
Oversee fleet operations, including vehicle allocation, tracking, maintenance, and fuel management
Coordinate the preparation of Board reports in collaboration with the Executive Assistant to the CEO
Champion sustainability initiatives to reduce waste and improve environmental impact
Perform other duties as assigned by the CEO

Qualifications & Experience

Bachelor’s degree in Health Management, Business Administration, or a related field (Master’s degree is an advantage)
Minimum of 8 years’ experience in healthcare operations or a similar leadership role
Strong knowledge of healthcare regulations, accreditation processes, and compliance standards
Demonstrated leadership, problem-solving, and communication capabilities
Solid understanding of customer service and patient experience best practices

Key Competencies

Strong leadership and team development skills
Excellent interpersonal, influencing, and stakeholder management abilities
High level of professionalism with the ability to manage multiple priorities
Strong analytical and decision-making capability
Effective time management and ability to perform under pressure
Patient-centred mindset with strong listening and communication skills
Ability to adapt to diverse stakeholder needs and build strong relationships
Proficiency in data analysis and standard computer applications

Salary

Competitive

Monthly based

Location

Ghana

Job Overview

Job Posted:

1 month ago

Job Type

Full Time

Job Role

Education

Bachelor Degree

Experience

10 - 15 Years

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Location

Ghana

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Job: Job Title

Job Details

Country : Ghana
Contract Type : Permanent Contract

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HEAD OF OPERATIONS

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