Reservations Sales Agent at Hilton Worldwide

🧠 Profil recherché

The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau... Read more about this company Reservations Sales Agent Job Type Full Time Qualification BA/BSc/HND Experience Location Lagos City Ikeja Job Field Sales / Marketing / Retail / Business Development   What will I be doing As a Reservation Sales Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards What are we looking for A Reservations Sales Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Tertiary qualifications, or other collegiate-level degree Previous experience in a Reservations environment. Check how your CV aligns with this job Method of Application Interested and qualified? Go to Hilton Worldwide on jobs.hilton.com to apply Build your CV for free. Download in different templates.