MANAGER - HOME Digital Apps WEB and VAS Experience

JOB ADVERTISEMENT : Manager - HOME Digital Apps WEB and VAS Experience - MTN Cameroon - Mobile Telecommunication Networks
Manager - HOME Digital Apps WEB and VAS Experience.Customer Experience and ServicesDouala, Littoral, Cameroon and 1 more (On-site)Want to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.Job DescriptionWe at MTN Cameroon are a purpose and value-led organization.At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. ResponsibilitiesOperational Delivery:Use data-driven insights to make informed decisions and drive continuous improvement.Work closely with internal and external stakeholders to ensure alignment in Home & Digital initiatives.Develop and implement a strategic vision for Home & Digital experience that aligns with the company’s overall goals.Oversee the successful delivery of Home and Digital projects, ensuring they are completed on time, within scope, and within budget.Develop and implement a strategic vision for Home & Digital experience that aligns with the company’s overall goals.Continuously improve the user journey by integrating customer feedback and leveraging the latest telecommunications innovations.Optimize processes and resources to enhance operational efficiency and effectiveness.Evaluate the efficiency and effectiveness of GTM strategies and propose and offer suggestions for improvements.Support the growth of marketing initiatives and all streams related (MTN Home, VAS, Apps, social media).Assist in managing the projects & sub-divisional budgets in line with business objectives.Manage the end-to-end MTN Home experience, from onboarding to Experience monitoring to achieve a positive NPS and resolution SLAs.Timely issue and execute quarterly cycle plans.Continuously monitor progress on targets, propose and execute appropriate corrective actions when and where necessary.Translate insights and analysis into opportunities. Leverage on detailed Market Segments analysis to deliver conclusions and insights: Markets – Volume and Value, trends, segmentation, competitors, channel, SWOT.Follow up campaigns and P&S implementation: manage overall promotional calendar to drive sales growth back into the business.Use relevant metrics and measures to monitor the experience of existing customer in collaboration with streams owners.Research trends and best practices within Home, Digital Apps & MT (Telecoms, Media and Technology) industries and regularly benchmark practices and offers with other players worldwide.Other tasks and duties, as assigned.Governance Ad hoc and Operational MeetingSet up/Participate and pro