SPECIALIST - Intl Remittance Bank Push Pull and Xtratime

Specialist - Intl Remittance Bank Push Pull and Xtratime.Products and Services (Fintech)Douala, Littoral, Cameroon (On-site)TrendingWant to know more about us? We’ve got you! Please scroll to the end of the section to get to know us better.Job DescriptionWe at MMC are a purpose and value-led organization.At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals. Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.Lead with CareCan-do with IntegrityCollaborate with AgilityServe with RespectAct with InclusionResponsibilitiesWork closely with Manager to develop and deploy International Remittance, Interoperability, Bank Push & Pull & Xtratime product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertakenConduct extensive market and region research and create realistic user stories for solution optimizationCustomize group provided product design in line with OpCo specific local nuances and take sign-off from higher managementSecure key partnershipsBenchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuancesMonitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan Collaborate with the CVM to develop & analyze loyalty/reward programsResearch and analyze customer behaviour in specific geography to design loyalty rewards, in line with the overarching guidelines set by GroupBenchmark best practices in the market, prepare business case and present to senior managementCollaborate with GTM & Marketing teams to identify potential strategic partners to drive the rewards programManage promotional calendar with third party services to drive sales growth back into the businessManage the loyalty program operations (including transactions on rewards to be disbursed)Use relevant metrics and measures to monitor existing loyalty & reward programsGather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performanceManage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the productsUnderstand product & solutions developed and follow guidelines associated for QA and testing Work with Development team to ensure that the product is fully testedStrengthen customer feedback loops, and scale product knowled