Call Center & Sales Support Supervisor at BlueWave New Energy Technology Nigeria Company Limited

## 📋 Missions principales
Blue Wave New Energy Technology Nigeria Company Limited is an innovative new energy company headquartered in Nigeria, committed to providing economical and sustainable power energy solutions to the African continent. The company was founded in 2023 and is headquartered in Lagos, with R&D and manufacturing centres in Jiangxi, China. Read more about this company Call Center & Sales Support Supervisor Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 - 4 years Location Lagos Job Field Customer Care   , Sales / Marketing / Retail / Business Development   Responsibilities Sales Outbound & Performance Growth: Lead and grow a high-performing outbound team focused on customer conversions. Create clear, effective call scripts and messaging for retail clients, and project customers. Plan and track daily, weekly, and monthly activities, monitoring key metrics like call volume, connection rate, and conversions. Oversee the full lead-to-order journey, ensuring accurate CRM tracking and follow-through. Partner with Marketing to convert campaign leads, re-engage inactive customers, and boost overall conversion rates. After-Sales Support & Customer Experience: Build structured follow-ups and feedback systems to strengthen customer relationships and uncover upsell opportunities. Ensure every issue is tracked, resolved, and used to improve products and services. Maintain accurate records across CRM, service tickets, and installation feedback. Work closely with field teams to ensure fast resolution and clear communication. Team Leadership & Management: Train, and lead a motivated, sales-driven, customer-focused team. Deliver ongoing training in sales techniques, communication, and customer psychology. Run regular performance reviews to track progress and drive improvement. Manage call systems, CRM tools, and reporting with strong data discipline. Build a results-focused culture with clear accountability and rewards. Cross-Functional Collaboration: Work closely with Sales, Marketing, After-Sales, and Finance to ensure a seamless customer journey. Provide regular performance and customer insights reports with clear recommendations. Support strategies that improve engagement and drive sales growth. Requirements Bachelor’s degree in Marketing, Management, Communication, or a related field. At least 3 years’ experience managing a call center or outbound sales team (experience in renewable energy, telecom, electronics, insurance, or FMCG is a plus). Strong understanding of telesales operations, CRM systems, and performance tracking. Proven leadership skills with the ability to drive results. Strong analytical, communication, and organizational abilities. Career Growth & Development: Access continuous professional development, structured learning opportunities, and clear career advancement pathways within the organization. Compensation & Benefits Monthly salary range: N350,000 – N450,000 (exclusive of commissions) KPI-linked bonuses and commission-based incentives Long-term housing support to enhance employee stability Company-sponsored pension scheme (in line with statutory requirements) NSITF insurance coverage for workplace protection Comprehensive HMO health insurance (including eligible dependents). Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: hr@Bluewave.top using the position as subject of email. Build your CV for free. Download in different templates.