MTN Cameroun Looking Coordinator Digital Transformation

MTN Cameroun is looking for a Coordinator, Digital Transformation
 
Coordinator, Digital Transformation supports the implementation and tracking - MTN Cameroon - Mobile Telecommunication Networks
Job Description
The Coordinator, Digital Transformation is responsible for supporting the implementation and tracking of customer experience digitalization programs. This role ensures that strategic initiatives align with operational activities by coordinating cross-functional projects, capturing feedback from customers and agents, and enhancing digital touchpoints through timely execution and collaboration. The Coordinator plays a crucial role in translating the experience roadmap into tangible and measurable improvements.
In this position, you will serve as the central link in our digital transformation efforts, tracking project milestones, facilitating communication between departments, and ensuring that every digital solution simplifies life for our customers and enhances efficiency for our agents.
Responsibilities
• Coordinate digital experience initiatives, aligning projects with strategic priorities and ensuring timely execution.
• Translate high-level goals into actionable tasks, managing project plans and reporting progress.
• Lead journey mapping workshops to identify pain points and gather feedback for service improvements.
• Create weekly status updates and performance reports to keep stakeholders informed.
• Maintain risk registers by identifying and documenting issues for timely resolution.
• Support communication and user training, collaborating with internal teams to enhance digital tool adoption.
• Assist in configuring and testing customer-facing tools to ensure quality and functionality.
• Monitor analytics to measure the impact of digital tools and recommend enhancements based on data.
• Align tool enhancements with feedback from internal teams and customers for continuous improvement.
• Benchmark digital services against industry standards and recommend enhancements to maintain competitiveness.
Qualifications
• Education: Bachelor's degree in Computer Science, Software Engineering, Data Analysis, or a related field is required.
• Certifications: Professional certifications in AI or Cloud (e.g., Microsoft Azure, AWS, or Google Cloud) are advantageous.
• Additional certifications in Agile Methodologies (Scrum Master, PMI-ACP) or Project Management (PMP, PRINCE2) are also beneficial.
• Experience: 2-3 years of experience in project coordination or strategy, preferably in a digital transformation context or technology company.
• Strong understanding of customer experience principles and digital trends.
• Excellent communication and collaboration skills, with the ability to work cross-functionally.
• Analytical mindset with experience in interpreting data and making data-driven decisions.
• Proficiency in project management tools and techniques, with the ability to create structured reports.
• Familiarity with digital tools and technologies, including apps, chatbots, and IVR systems.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Passion for digital innovation and a commitment to delivering exceptional customer experiences.
How to Apply
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ (MTN Careers).
Deadline: Apply before 03/13/2026, 12:55 AM.