Client Responsiveness and Accountability Mechanism Assistant

🛠️ Compétences requises

The International Rescue Committee (IRC) is seeking a Client Responsiveness and Accountability Mechanism Assistant to enhance community feedback and accountability in Nigeria. The role involves collecting and managing feedback from communities regarding IRC services, ensuring confidentiality, and maintaining communication between the community and the organization. The assistant will also be responsible for managing hotline services, training staff, and documenting reports. This position is crucial for upholding IRC's commitment to service, integrity, and accountability. Minimum Diploma in Communication or related field At least one year of experience in complaint response mechanisms Strong data collection and report writing skills Excellent computer skills (MS Word, Excel, Outlook) Good presentation and interpersonal skills Ability to maintain confidentiality Passion for humanitarian work