Branch Operations Manager | Job in Rwanda

## 🎯 Responsabilités
Branch Operations Manager April 9 th 2026 JOB ADVERTISEMENT ‘’Make a difference to thousands in the land of a thousand hills’’ VisionFund Rwanda (VFR), is Rwanda’s largest microfinance Institution. VFR is committed to the development of Rwanda through providing affordable financial services (savings and loans) to the less privileged throughout its 4 zones in Rwanda. VFR is the institution where you can develop your expertise working with the best people worldwide in a dynamic, team focused high performance environment. If you are looking for interesting but challenging work where you can make a difference in the world, then VFR has the will to make it so. VisionFund Rwanda (VFR) has zero tolerance to abuse and sexual exploitation of children and adults beneficiaries. We expect all our employees/affiliates to commit to protecting children and adult beneficiaries from harm and abide by our safeguarding policy. VFR needs to recruit an experienced and qualified staff on the following post: Branch Operations Manager Reporting to: Operations Director Work location: Head Office Job Purpose The operations Manager is responsible for overseeing and controlling general operations at the branch by guiding, monitoring, controlling and planning for resources and ensuring that all branch activities are aligned to internal controls. He/She will be responsible for ensuring proper implementation and execution of the new strategic plan through leadership and supervision of branch operations. This includes but is not limited to supporting growth in SG linkages to reach the planned targets, supporting the initiatives of digitization and ensuring staff and clients are well trained and engaged. The operations manager reviews credit methodology and new product development, motivates branch teams, helps support social impact and social performance plans and alignment with VFR in the field and ensures proper and timely execution of the strategy in the branches. He/she also reviews branch profitability and is responsible for opening/closing/merging branches as appropriate Type of the contract: Fixed Term Contract Main Responsibilities % Time Major Activities End Results Expected Planning 10% With Branch Managers, defines specific operating targets coming out of the strategic review and objectives for all products and services, feeding into the monthly, quarterly and annual operating plans Ensure operating costs are in line with acceptable budget ratios at branch level and in accordance with the approved review/strategy; Prepares annual work Detailed implementation plan monitored on a weekly and monthly basis along with agreed upon KPIs Targets/schedules/budgets and assigns duties to Branch operations personnel to ensure efficient and effective operations department for approval to COO Annual operating Plan in place aligned to the approved strategy Detailed implementation plan monitored on a weekly and monthly basis along with agreed upon KPIs Adequate staff in place through development and use of recruitment / staffing plan that is tied to operating plan. Annual operating Plan in place aligned to the approved strategy Implementation of strategy and branch networking problem solving branch and network monitoring and problem solving (25%) Support implementation of all 3 pillars of the strategy, including SG linkages, traditional lending and IT implementation. Supporting the conversion of some branch positions, retrenchment (with P&C support. Closely monitors implementation of approved plan, ensuring all branch offices are achieving set goals and targets In particular, closely monitor execution of SG linkage strategy with FAST manager and World Vision and connect with WV team as appropriate Work with branches to ensure the implementation of other partnerships Implements interventions to correct underperformance. Sets targets to monitor field visits, verification visits, and meetings with branch office personnel and clients; As needed, provide CFO with needed information to ensure proper liquidity management at branch level and regarding savings transaction, and to ensure compliance with regulatory requirement. Work closely with IT manager to implement strategy, in particular as regards cashless activities, 3 PIN use and any other digital channel Ensuring implementation is of high quality, timely and includes buy in from staff and clients. Takes an active and swift leadership role with branches that are underperforming or are not compliant with any policy or regulation, etc., ensuring that appropriate measures are taken to bring the branch performance or compliance back to required standards Quickly identifying and then putting in place plans to resolve problems, particularly related to portfolio quality, staffing and product performance as they relate to specific branches or regions or entire MFI. Regular operational reports that provide an accurate view of performance trends, results to targets / standards and help to identify operational problems Proposals for changes to policies, procedures, and other operational changes Attainment of KPIs · Branch profitability % compliance with key compliance reports and portfolio review. Table with results on SG linkages specifically as per format provided by VFI SG director Quick resolution of problems in branches. Proper budgeting and cash flow projections for all branch offices. Internal controls, policies and procedures in all branches in the region in support of reducing VFR’s risk exposures, especially operational risks and credit risks. Risk Management and Control (25%) Oversees the implementation of the internal control systems, ensuring the smooth running of the business and safeguarding the institution’s assets; Follows-up with the relevant manager(s) to ensure any actions related to audit findings are implements by branches and/or departments; Ensure rescheduled portfolio is performing and follow up closely on this portfolio Ensure recovery loan is proposed as appropriate and helps reduce PAR Actively works with risk officer and all departments to identify and measure all risks, and actively develops mitigation strategies through sharing information between departments and around the branch network. Ensures compliance with all existing MFI and VFI policies; with local regulations; and with all VFI/Lender covenants; Ensures that policies and procedures are applied consistently and uniformly across all branches; Plans and ensures the implementation of an adequate and timely branch reporting system; Support branches in analyzing results of their branch in risk terms and by various groupings such as loan term, product, methodology, vintage, etc in order to know how to take actions for improvements- organize plans with the branches. Helps prepare the network for all audits and ensures audit findings are closed appropriately and in a timely fashion. Facilitates portfolio reviews and ensures findings are incorporated in the processes. Portfolio at risk over 1 day Loan loss ratio Timeliness and quality of branch reports submitted to Head Office/Regulators # of critical/ important audit findings Percentage closure of audit findings on time Time to close critical and important audit findings PAR on rescheduled portfolio and by branch PAR30 +LLR by branch and by product Staffing, Performance Management and Capacity Building (15%) Participates in the interview, selection and hiring of new branch employees; Recommends promotion, suspension, dismissal, and/or transfer of staff within Operations Ensures the annual appraisal Cycle (agreeing annual and learning and development objectives, mid-term reviews and end of year reviews is implemented and evaluates job performance of operations department managers and branch managers; Recommends salary and/or merit increases Regularly conducts needs assessment for Branch Managers and team leaders, analyzing gaps and developing plans for capacity building Guides the development of succession plans for d