Call Centre Operator

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}; Homepage Customer Service & Support Healthcare Abuja Full Time Call Centre Operator Call Centre Operator Slimmex Unibloom International Limited Customer Service & Support 5 days ago Easy apply New Abuja Full Time Healthcare NGN
70,000 - 150,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking to hire a call centre operator, also known as customer service representatives or call centre agents, who will be responsible for handling incoming or outgoing calls from customers to address their inquiries, resolve issues, provide information, or offer support. They play a crucial role in ensuring positive customer experiences and maintaining customer satisfaction. Min Qualification: Degree Experience Level: Entry level Experience Length: 1 year Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Abuja, Nigeria Job descriptions & requirements Responsibilities: Answer incoming customer calls professionally and courteously. Identify customer needs, clarify information, research issues, and provide solutions or alternatives. Manage outbound calls as needed, such as follow-up calls or customer surveys. Utilise CRM systems or databases to access and update customer information. Handle customer complaints and provide appropriate solutions and alternatives within the time limits. Keep records of customer interactions, transactions, comments, and complaints. Follow communication scripts when handling different topics. Meet personal/team qualitative and quantitative targets. Strive to provide first-call resolution for all customer inquiries. Escalate unresolved issues to the appropriate personnel or department. Requirements: Educational qualifications are HND/ BSC A minimum of 1 year of experience. Strictly female should apply Remuneration: NGN 100,000 Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google google-icon Continue with Linkedin Or continue with function updateStatus() {
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