STAGEabout 2 months ago

Job opportunity : Guest Relations and Executive Lounge Supervisor

Hôtel HILTON Yaoundé
yaounde-region-centre-cameroun (Cameroon)

Job Description

Job opportunity : Guest Relations and Executive Lounge Supervisor at Hôtel HILTON Yaoundé

JOB TYPES

Job opportunity : Guest Relations and Executive Lounge Supervisor

Temps complet

A negocier

Localisation :yaounde-region-centre-cameroun Date de publication :12/04/2026  

Catégorie : Temps complet Salaire : A negocier © Cameroun

JOB ADVERTISEMENT : Guest Relations and Executive Lounge Superviso - Hôtel HILTON Yaoundé

JOB DESCRIPTION

A Guest Relations and Executive Lounge Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. This role also focuses on building strong relationships with Guests, ensuring personalized service, and enhancing the overall guest experience from arrival to departure.

What will I be doing?

 

As a Guest Relations and Executive Lounge Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Manage the performance of the Executive Lounge in the hotel Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations Handle enquiries and complaints, promptly and efficiently Ensure that all Guest supplies and amenities are offered and replenished to the required standards Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation Executive tasks as instructed by the Executive Lounge Supervisor or Manager Serve your role and Team in an environmentally-conscience manner Proactively engage with Guests to build rapport, recognize preferences, and deliver personalized experiences Act as a key point of

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