Complaints and Feedbacks Mechanisms Intern Nigeria Maiduguri

Complaints and Feedbacks Mechanisms Intern Nigeria Maiduguri | NRC - Norwegian Refugee Council

Complaints and Feedbacks Mechanisms Intern Nigeria Maiduguri

NRC - Norwegian Refugee Council Maiduguri, Abuja Both national and international Internship level

Application deadline: April 07, 2026

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Summary by Impactpool

The Community Feedback Mechanism Intern supports the country programme by collecting community feedback and reporting concerns. This role involves engaging with the community, answering hotline calls, and documenting feedback for action. The intern will also monitor referral systems and ensure confidentiality in feedback collection. Additionally, the position requires collaboration with community leaders and participation in community engagement activities.

Candidate Requirements:

Ability to collect and document feedback

Experience with community engagement

Understanding of confidentiality protocols

Familiarity with NRC projects and policies

Skills in data collection and analysis

The Community Feedback Mechanism Intern provides service support to the country programme by collecting feedback from communities and reporting concerns that may arise. The role supports the implementation of Community Feedback Mechanism activities involving community engagement and accountability, including answering NRC hotline calls, recording complaints and feedback, and documenting and sharing feedback received through the CFM Toll‑free line for swift action taking.

The position supports the monitoring and strengthening of the use of referral systems within the community and ensures confidentiality in collecting and documenting feedback from the community. The Intern regularly updates herself/himself with NRC projects, policies and procedures, particularly in relation to complaints and feedback, and supports understanding and briefing of staff and others on NRC Nigeria CFM Accountability Mechanism.

Working closely with community leaders, beneficiaries, and the CFM team, the Intern supports routine CFM activities, community engagement meetings, participation meetings, information sharing, mobilisation of community members, and collection and upload of data from the field through CFM data tools, contributing to accountability and strengthening referral pathways.

At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

Summary by Impactpool

The Community Feedback Mechanism Intern supports the country programme by collecting community feedback and reporting concerns. This role involves engaging with the community, answering hotline calls, and documenting feedback for action. The intern will also monitor referral systems and ensure confidentiality in feedback collection. Additionally, the position requires collaboration with community leaders and participation in community engagement activities.

Candidate Requirements:

Ability to collect and document feedback

Experience with community engagement

Understanding of confidentiality protocols

Familiarity with NRC projects and policies

Skills in data collection and analysis

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