CDD2 months ago

People and Culture Officer, Services

International Institute of Tropical Agriculture
Ibadan (Nigeria)

Job Description

IITA People and Culture Officer, Services Skip to Job Description People and Culture Officer, Services International Institute of Tropical Agriculture (IITA)

Ibadan ( Nigeria ) Full-time Human Resources Popular

Expired 0"> Plan Next Steps Posted 1 month ago

Job Description The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute’s headquarter in Ibadan.   Position: People and Culture Officer, Services Duration: 6 months’ renewable                                        Location: Ibadan

DUTIES:

  Support the delivery of onboarding, offboarding, and employee movement processes, ensuring timely and accurate execution.  Triage and assign incoming service requests and tickets to the appropriate P&C teams or resolve directly when within scope.  Maintain high standards of customer service by ensuring all interactions are professional, empathetic, and aligned with IITA’s values. 

Monitor and manage service level agreements (SLAs), ensuring timely resolution of queries and minimal ticket backlog.  Document and update standard operating procedures and knowledge base articles to support continuous improvement.  Identify recurring issues and escalate trends to relevant P&C teams for process improvement.  Ensure compliance with data privacy and P&C policies in all interactions and documentation.  Maintain confidentiality and data protection standards in all interactions. Perform other job-related tasks as assigned by supervisors. Requirements

QUALIFICATION:

  BSC\HND in Business Administration, Human Resources Management or any other  related courses with a minimum of two (2) years’ experience performing a similar role in a well-structured environment and an HR services delivery preferably in a

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