Facility & Hospitality Manager

Facility & Hospitality Manager Coral Gardens Ltd Management & Business Development 1 month ago Easy apply Accra & Tema Region Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Facility & Hospitality Manager is responsible for the overall day-to-day management, profitability, service quality, safety, and brand experience of the restaurant, playground, swimming pool, cabanas, and lounge. This role requires a hands-on leader who can manage people, deliver premium customer experiences, enforce safety standards, and drive revenue across multiple service areas. Min Qualification: Degree Experience Level: Senior level Experience Length: 10 years Job descriptions & requirements Key Responsibilities: Operations Management Oversee daily operations of: Restaurant & kitchen coordination Playground activities and supervision Swimming pool and cabana services Lounge service (food, drinks, ambience) Ensure smooth coordination between departments during peak periods (weekends, holidays, events). Develop and enforce standard operating procedures (SOPs). Customer Experience & Brand Standards Ensure high service standards consistent with a modern, family-friendly, middle-class brand. Handle guest complaints professionally and resolve issues promptly. Monitor cleanliness, ambience, music levels, staff grooming, and customer flow. Build loyalty through consistent service quality. Staff Leadership & Supervision Recruit, train, schedule, and supervise all operational staff. Enforce discipline, punctuality, and service etiquette. Conduct regular staff performance reviews. Lead by example during busy service periods. Financial & Commercial Management Manage daily sales reporting across all units. Control costs (food, beverages, utilities, labour). Monitor cash handling, stock usage, and wastage. Work with management to develop pricing, promotions, and weekend packages. Support revenue growth through upselling, cabana bookings, events, and lounge spend. Safety, Compliance & Risk Management Ensure strict compliance with: Food safety and hygiene standards Pool safety regulations and lifeguard protocols Playground safety and child supervision policies Conduct daily safety checks and incident reporting. Ensure all licenses and permits are valid and enforced. Facilities & Asset Management Oversee maintenance of: Pool equipment Playground installations Furniture, cabanas, and fittings Report and follow up on repairs promptly. Ensure facilities remain modern, functional, and attractive. Events & Peak-Day Management Plan and manage: Weekend rush operations Private events, birthdays, corporate bookings Coordinate staffing, setup, and service execution for events. Ensure events meet quality and profitability targets. Required Qualifications & Experience Minimum 10 years experience in hospitality, leisure, and/or facility management. Proven experience managing restaurants, lounges, or family entertainment venues. Strong leadership and people-management skills. Financial awareness (basic P&L understanding). Excellent communication and problem-solving skills. Ability to work weekends, evenings, and holidays. Preferred Skills & Attributes Customer-focused and detail-oriented Calm under pressure Physically present and operational (not desk-bound) Strong organisational and multitasking ability Integrity, reliability, and accountability Compensation & Benefits Competitive monthly salary Performance-based bonuses Meals on duty Modest accommodation Career growth opportunities Location : East Legon Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job