Call Center Agent at Anchor HMO

ANCHOR HMO INTERNATIONAL COMPANY LIMITED is a Health Maintenance Organisation (HMO) incorporated in Nigeria to carry out the business of providing easy access to quality health services for individuals and corporate entities.

We have an authorized share capital in excess of 500 million naira in accordance with the provision of decree 35 of the Federal Gov... Read more about this company Call Center Agent Job Type Full Time , Onsite Qualification BA/BSc/HND Experience 2 - 4 years Location Lagos Job Field Customer Care, Success and Service   Proximity: Ajah-Sangotedo Qualification Requirements Candidates should possess a minimum of a Bachelor's Degree, HND, or equivalent qualification in a relevant field. Qualifications in Public Health, Microbiology, Pharmacy Technician, Medical Laboratory Science, or related health sciences disciplines will be considered an added advantage during the selection process. Key Skills Required: Strong communication and listening skills Patience and empathy Problem-solving ability Multitasking and time management Basic computer/CRM proficiency Job Role Attend to incoming calls from enrollees, providers, and prospects; make outbound calls when necessary. Provide accurate information on HMO plans, benefits, hospital access, and service processes. Handle and resolve complaints related to authorization, claims, access to care, or service delays. Liaise with hospitals and healthcare providers to confirm enrollee eligibility, approvals, and services. Confirm enrollee identity, plan type, and eligibility before providing services or information. Assist with pre-authorization requests and guide providers/enrollees on approval processes. Help enrollees with issues related to e-cards, login access, and mobile app usage. Escalate complex or unresolved issues to the appropriate department (Claims, IT, Provider Management). Maintain professionalism, confidentiality, and adherence to company policies and healthcare regulations. Check how your CV aligns with this job Method of Application Interested and qualified candidates should forward their CV to: [Click the Apply button below to see the contact details] using the position as subject of email. Build your CV for free. Download in different templates.

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