Senior Specialist, Digital Analytics & Reporting @ MTN Ghana

VACANCY REF. NUMBER – MTNGH-DIG-007-2026

Position: Senior Specialist, Digital Analytics & Reporting Level: MTN Level 3 Function: Digital Department: Digital Analytics & Monetization

Localisation

Reports to: Senior Manager, Digital Analytics & Monetization Job Summary

Autres informations

• To deliver advanced analytics insights and high?quality reporting that enable informed decision?making, performance optimisation, and value creation across all digital products and platforms. Job Context
• Telecommunications, Technology and Platform business.
• Multi regulated environment & subsidiary businesses
• Environmental, social and governance prioritized
• Multi resourcing options, matrix, projectized and evolving new ways of working
• Regionalization structure implication
• Evolving Telco with a focus on digital
• Partnerships at the core of industry plans
• Multinational environment – Group Digital best practices
• Regionalization structure implication
• Performance driven environment
• Developing sophisticated client base
• Diverse cultural environment
• Active media engagement & brand reputation Key Tasks: Strategic & Commercial Insight
• Provide advanced analytics insights to guide strategic decision?making across all digital products, platforms, and services.
• Deliver deep?dive analysis on user behaviour, engagement, retention, conversion funnels, and transaction performance to identify growth and revenue opportunities.
• Provide prescriptive recommendations to optimise investment decisions, pricing strategies, cost management, and overall digital profitability.
• Support prioritisation and resource allocation for digital product development, feature enhancements, and customer journey improvements through data?driven insights. Performance Management & Reporting
• Develop, automate, and maintain executive?level dashboards and commercial performance reports covering digital KPIs, revenue drivers, subscriber growth, customer lifetime value, and campaign effectiveness.
• Track, analyse, and report on digital performance trends to ensure clear visibility of business outcomes and value creation.
• Lead the Digital Division’s financial reporting processes, including monthly business reviews, performance forecasting, and variance analysis against approved budgets. Planning, Forecasting & Financial Management
• Drive the development and submission of annual business plans, digital revenue targets, financial projections, and OPEX/CAPEX budgets for the Digital Division.
• Ensure alignment between digital performance analytics, financial forecasts, and strategic business objectives. Operational Excellence & Data Governance
• Collaborate closely with IT Business Intelligence, Finance, Marketing, and Product teams to ensure data accuracy, consistency, and integrity across all digital reporting.
• Establish and maintain reporting standards, definitions, and best practices to improve enterprise?wide visibility of digital performance metrics.
• Continuously evaluate analytics tools, platforms, and methodologies to improve reporting efficiency, accuracy, and depth of insight. Capability Enablement & Knowledge Transfer
• Act as a trusted subject?matter expert, providing ongoing guidance on the effective interpretation and use of digital analytics and insights. Data Governance, Risk & Compliance Perspective

Formation / Diplômes

• Ensure compliance with MTN data governance, information security, and privacy standards across all digital analytics and reporting activities.
• Support data quality, integrity, and single?source?of?truth principles by enforcing standard definitions, metrics, and reporting controls.
• Identify and proactively flag data?related risks, inconsistencies, or control gaps that could impact decision?making, financial reporting, or regulatory compliance. Innovation & Advanced Analytics Perspective

Explore emerging analytics techniques, advanced metrics, and innovative use cases (e.g. experimentation analysis, cohort profiling, predictive indicators) to enhance digital performance insights.

• Contribute to evolving analytics practices that support digital innovation, personalisation, and monetisation initiatives.
• Actively scan industry and digital analytics trends to recommend improvements that keep MTN competitive and future?ready.

Expérience

Stakeholder Experience & Insight Adoption Perspective

• Improve analytics adoption and usage by tailoring insights, dashboards, and reporting outputs to different stakeholder needs and decision contexts.
• Simplify complex analytics outputs to improve understanding, trust, and confidence in data?driven decisions across the organisation. Qualification Required & Experience Education
• A Degree in Data Analytics, Computer Science or a business-related field.
• Data Science certification
• Experienced user of Power BI, Python and AI Tools Experience
• Minimum of 5 years related work experience in a digital organization or the digital/analytics department of an organization, with at least 3 years in a supervisory position.
• Experience with Financial Reporting is a plus Professional/Technical Competencies:
• Strong knowledge of all main analytics tools and techniques
• Proficient in Microsoft Office Suite (Excel, PowerPoint, etc.) Knowledge and ability to analyze KPIs and provide detailed reports Must live the MTN Values of
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion Must exhibit the MTN Vital Behaviors of
• Complete Candor, Complete Accountability, Active Collaboration & Get it done. Location: Accra

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