Field Service Engineer

Kenya / Nanyuki / Electrical engineering Jaza Energy Energy + 2 more Field Service Engineer Only on Fuzu Nanyuki

• Kenya Posted: Jun 5, 2026 Apply by: Jun 15, 2026
• 7 days left to apply Job details

Company Overview: Jaza is a solar energy start-up, working to power Sub-Saharan Africa, where there are over 600,000,000 people living without electricity. Jaza believes that a mix of people, technology and capital can connect Jaza’s market to the future of how people live and work around the world. The company builds solar-powered shops, called hubs, which are used to charge batteries customers use to power their homes. A single hub serves hundreds of households. The company employs women from each Jaza community to run the service, empowering the Jaza team to become leaders, entrepreneurs and drivers of economic growth within their communities.

Formation / Diplômes

For more information on what we are building, check out www.jazaenergy.com Position Overview The Field Technician owns technical operations and issues at the assigned cluster. The Field Technician is mainly responsible for maintaining reliable technical operations at Hubs in the region to ensure Hub uptime. Accountabilities Own and manage Energy uptime in the cluster to a minimum of 99.9% by ensuring all energy systems are performing as expected and all necessary interventions are planned. Ensure Packs go through troubleshooting and repair to maintain 98% pack health (only 2% can be defective at a time) Responsibilities The Field Service Engineer responsibilities include, but are not limited to, the following: Technical Troubleshooting and Management (50%) Troubleshooting defective packs at the region to have no less than Monitoring of Swap% and PV% at all Hubs in the region, ensuring Hubs with >80% are escalated. Constantly monitor Hub energy in the region to prevent downtime (time in the danger zone) Test new products and firmware as needed. Travel to Hubs to resolve issues requiring in-person troubleshooting/repairs. Accurately file, respond to, update, and escalate technical issues in right technical channels Complete Hub commissioning, and testing, and provide sign-off for Hub go-live. Reports (15%) Provide daily updates to Regional Service Engineer and Regional Coordinator on the hubs experiencing issues, including those that need to be added to waitlisting/ upgrade plans. Provide weekly reports on Hub health to be reviewed on 1vs1 with RSE Communicate technical issues to the Regional Coordinator Provide monthly report on cluster status on tech - DDD structure Planning and Leadership (15%) Develop a weekly route plan that shows Hubs to be visited, Issues to be resolved, expected outcomes and support required. Attend weekly meetings with the regional coordinator - setting priorities, addressing gaps & planning for the next action. Management & Supervision (15%) Attending regional meetings Keep accurate records of Hub Equipment and product component inventory (including defects)

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