Merchant Acquisition Sales & Service Coordinator

Merchant Acquisition Sales & Service Coordinator Full Time Lusaka, Zambia Posted 1 week ago First Capital Bank PERMANENT Application Deadline : Fri Jun 05 2026 Are you passionate about empowering clients to achieve their financial goals? We’re seeking a dynamic Merchant Acquisition Sales and Sales Coordinator to deliver personalized, value-driven solutions that make a real difference. This role is responsible for driving merchants acquiring sales and providing post-sale support across all merchant service channels. Key Responsibilities: Meeting the set targets for sales for POS, mPOS, eCommerce and Soft POS Meeting the set targets for merchant Sales Value, revenue and active POS rate Speedy resolution of all merchant queries and requests Meeting the targets for merchant engagements Timely submission of call reports Merchant acquisition growth (%) Activation rate & time-to-first transaction Merchant retention / churn rate Portfolio transaction growth (volume & value) Revenue per merchant SLA adherence & issue resolution time Merchant satisfaction Technical Skills & Competence: Business Development & Lead Conversion – Ability to identify, qualify, and convert merchant prospects into active clients Merchant Acquisition Expertise – Strong understanding of onboarding merchants across POS, e-commerce, and mobile payment solutions Cross-selling & Upselling Capabilities – Driving revenue growth by promoting value-added services (VAS), devices, and payment solutions Pipeline Management & Forecasting – Tracking opportunities and managing a solid sales pipeline to meet targets Customer Needs Analysis – Assessing merchant business requirements and recommending tailored acquiring solutions Negotiation & Closing Skills – Structuring deals and successfully closing agreements with merchants Market Intelligence & Competitor Awareness – Monitoring pricing, offerings, and positioning to stay competitive Sales Reporting & Performance Tracking – Preparing accurate sales reports and tracking KPIs Qualifications and Requirements: Bachelor’s degree in business administration, Sales/Marketing or related fields At least 2 years working experience. A full Grade 12 certificate with credits or better in English and Mathematics. Proven hands-on experience in both sales and customer service environments To apply for this job please visit careers.fmbch.com . Click icons below to Share with your Friends! Facebook

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