Relationship Manager

Relationship Manager Full Time Lusaka, Zambia Posted 2 days ago First Capital Bank Relationship Manager x1 PERMANENT Application Deadline : Mon Jun 01 2026 Are you passionate about empowering clients to achieve their financial goals? We’re seeking a dynamic Relationship Manager to deliver personalized, value-driven solutions that make a real difference. In this role, you will be the trusted advisor for your portfolio, proactively identifying opportunities, resolving complex queries, and fostering long-term relationships. If you thrive on exceeding targets, driving business growth, and providing exceptional service in a collaborative environment, join us and take your career to the next level. Key Responsibilities: Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and value-added solutions and service. Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards. Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers. Liaise with the Credit department in relation to own customers lending applications, account monitoring and maintenance, and manage the delivery of the Credit departments lending decisions. Enable own customers to produce effective lending applications and seek to improve customer service standards. Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required. Optimize portfolio potential by providing support to enable the customers meet their business and personal goals and objectives and introducing appropriate solutions and services to meet their needs. Responsible for meeting challenging sales and lead targets. Building a network of

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