Dutch 2nd Line Service Desk Analyst

Dutch 2nd Line Service Desk Analyst Customer Service Surgo PTY Ltd Cape Town , South Africa US$22 000 - US$22 000 /year Until 2026/07/21 Job description Dutch 2nd Line Service Desk Analyst This is a Hybrid Opportunity, based in Century City, Cape Town.

Expérience

In this role, you would be responsible for handling escalated technical issues, troubleshooting complex problems, providing remote assistance to end-users, documenting solutions and procedures, and collaborating with other teams or third-party vendors as needed. Your combined experience in Azure, Office 365, Active Directory, and backup technologies indicates that you have a solid background in various aspects of IT infrastructure and services. This skill set is valuable for our organization to maintain and enhance IT systems, ensure data security, and provide effective technical support to users. Main Responsibilities Fully understand the service has been engaged to deliver in line with ITIL Framework. Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. Provide a single point of

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