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Customer Service Representative (Call Center) Greenlife Herbery Customer Service & Support 1 month ago Easy apply Accra & Tema Region Full Time Healthcare Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The Customer Service Representative (CSR) is responsible for handling inbound and outbound customer interactions within a call center environment. The role focuses on resolving customer inquiries, complaints, and requests efficiently while delivering a high standard of service that enhances customer satisfaction and retention. Min Qualification: HND Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Key Responsibilities Handle a high volume of inbound and outbound calls in a timely and professional manner Respond to customer inquiries regarding products, services, billing, and account information Resolve customer complaints effectively, ensuring first-call resolution where possible Escalate complex issues to the appropriate department when necessary Maintain accurate records of customer interactions in CRM systems Follow communication scripts, policies, and procedures while maintaining a natural and engaging tone Meet or exceed key performance indicators (KPIs) Conduct follow-ups with customers to ensure issue resolution and satisfaction Provide product and service information and identify upselling opportunities Adhere to company data protection and confidentiality standards Qualifications & Requirements Minimum of HND or Bachelor’s Degree in a relevant field 1–3 years of experience in a call center or customer service environment Strong verbal and written communication skills Proficiency in CRM systems and call center software Good problem-solving and conflict resolution skills Ability to multitask in a fast-paced environment Location : Accra Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job

Customer Service Representative (Call Center) at Entreprise. View details.

Customer Service Representative (Call Ce — Accra | Ghana

Customer Service Representative (Call Center)

Customer Service Representative (Call Center) chez Entreprise à Accra.

Customer Service Representative (Call Center)

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