Customer Service Representative at Jobberman Third Party | Jobberman { const diff = pageYOffset - window.pageYOffset; if (Math.abs(diff) >= 5) { pageYOffset = window.pageYOffset; showFilter = diff > 0; } }" > Customer Service Representative Jobberman Third Party Customer Service & Support 3 weeks ago Easy apply Accra & Tema Region Full Time Entertainment, Events & Sport Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are looking for a smart, tech-savvy, and sales-driven Customer Service Representative to support and grow the user base on our online gaming platform. The ideal candidate should be responsive, patient, comfortable working with digital tools, and capable of guiding potential leads through the registration and onboarding process to convert them into active players. Min Qualification: Diploma Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - Flexible Hours Applicant Location: Ghana Job descriptions & requirements Key Responsibilities: Respond promptly to customer inquiries via chat, phone, and email. Actively engage with potential users, answering questions to convert leads into active, depositing players. Assist users with account setup, login issues, and seamless transactions. Handle complaints and resolve issues quickly and professionally to ensure high player retention. Guide customers on how to use the platform and educate them on new features or promotions. Escalate complex technical or payment issues to the appropriate internal teams. Keep accurate, detailed records of customer interactions and conversion metrics. Requirements: Minimum SHS or Diploma (A Degree is an advantage). Must be tech-savvy and highly comfortable using smartphones, mobile platforms, and computers. Strong communication and persuasive skills (spoken and written English). Experience in customer service is required Experience in telecom telesales, lead conversion, or telesupport is a strong advantage. Ability to work under pressure, manage multiple customers simultaneously, and meet performance targets. Must be available to work rotating shifts. Preferred Qualities: Fast learner and highly adaptable to new digital tools. Good problem-solving skills with a proactive mindset. Friendly, professional attitude with a natural ability to build rapport with users. What We Offer: Competitive base salary. Performance bonuses based on lead conversion and service metrics. Training and growth opportunities. Friendly and fast-paced work environment. Working Hours & Schedule: Our customer support team operates across three shifts. This role requires flexibility, as you will be scheduled to work morning, evening or weekends on a rotational basis. However, individual working hours will be capped at 7 to 7.5 hours per shift. Location : Accra / Haatso (Candidates residing in or near Haatso will be prioritized) Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? 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Country : Ghana
City : Accra
Contract Type : CDI

Customer Service Representative - Ghana (3 month contract), Kumasi, Ghana

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