Customer Service Representative - Accra

Responsabilités

Job Ad & Profile Description Position : Customer Service Representative - Accra We are looking for a Customer Service Representative. Responsibilities : Resolve customer complaints and questions via phone, email or social media. Use telephone to reach out to customers to verify account information. Courteously answer calls and respond to emails. Answer questions about warranties or terms of sale. Walk customers through basic troubleshooting and setup processes. Attempt to persuade customer to reconsider cancellation (if need be). Inform customer of running deals and promotions. Utilize computer technology to handle high call volumes. Work with branch supervisor to ensure proper customer service is being delivered. Close out or open call records. Keep a call log and report in writing to branch supervisor on daily basis. Other duties as may arise from time to time and as may be assigned to the Trainee. Required profile for job ad : Customer Service Representative - Accra Person must have some customer service experience and willing to learn Person must live within Dansoman or it's environs. Job criteria for job ad : Customer Service Representative - Accra Job category : IT, new technologies Industries : IT, software engineering, Internet Employment type : Fixed-term contract Region : Greater Accra City : Accra Experience level : Less than 2 years Educational level : High school Spoken language : english > fluent Number of Position(s) : 2 REACH Be cautious! Do not send money to a potential employer. Do not pay any money for a potential contract of employment or for pre-employment training. Exercise extra caution with any international job offer, particularly if especially attractive conditions or salary are being highlighted. Please report any irregularities by using the candidate

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