Business Relationship Officer at Unified Payment Services Limited

Responsabilités

UP® otherwise known as Unified Payment Services Limited is Nigeria’s premier Payments & Financial Technology company founded in 1997 by a consortium of leading Nigerian banks. UP® operates as a shared infrastructure for the banking community in Nigeria and Payments Service Provider within and outside Nigeria, with a vision to be the most preferred e-payment service provider in Africa. Read more about this company Business Relationship Officer Job Type Full Time Qualification BA/BSc/HND Experience 3 years Location Lagos Job Field Sales & Business Development   Duties Merchant Support & Relationship Management: Assist in onboarding new merchants across retail, SME, and enterprise segments. Support account setup, documentation, KYC compliance, and initial activation of services. Maintain regular communication with merchants to ensure satisfaction and proper usage of products and services. 2. Operational & Administrative Support Collaborate with internal teams (operations, technology, finance) to support deployment of payment devices (POS, SoftPOS, QR, etc.). Track and follow up on merchant activity, transaction volumes, and settlement issues. Resolve basic merchant inquiries and escalate more complex issues as needed. Data & Reporting: Maintain accurate records of merchant accounts, engagement activities, and status updates. Generate routine reports on merchant activity, onboarding progress, and operational issues Gather feedback from merchants and share insights for service improvement. Product Knowledge & Education Stay up to date on company product offerings and ensure merchants understand the value of our solutions. Provide onboarding training or demonstrations to merchants on how to use digital payment solutions. Job Requirements Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline. Experience: Minimum 3 years of relevant work experience in merchant acquisition, customer support, digital payments, or fintech. Post NYSC experience. Check how your CV aligns with this job Method of Application Interested and qualified candidates should send their CV to: [Click the Apply button below to see the contact details] using the job title as the subject of the mail. Build your CV for free. Download in different templates.

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