Digital Innovation & Analytics Officer | Job in Rwanda

Digital Innovation & Analytics Officer 1. About Ecofleet Solutions Ltd. Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services. The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future. 2. Purpose for Recruiting Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready. 3. Required Staff Job Title: Digital Innovation & Analytics Officer (1) Reports To: Chief Digital & Experience Officer (CDXO) Department: Digital & Experience Location: Kigali, Rwanda Job Type: Full-time 1. Role Summary The Digital Innovation & Analytics Officer drives data-driven decision-making and innovation across Ecofleet’s operations and digital ecosystem. Reporting to the CDXO, the role focuses on transforming data into actionable insights, identifying opportunities for innovation, and supporting the continuous improvement of services, systems, and customer experience. The Officer plays a central role in analytics, reporting, and digital innovation, working across departments to unlock value from data and support strategic and operational performance. 2. Scope of the Role Develop and manage data analytics frameworks and reporting systems. Analyze operational, financial, and digital data to generate insights. Identify and support implementation of digital innovation initiatives. Build dashboards and visualization tools for decision-making. Support predictive analytics and performance optimization efforts. Promote a data-driven culture across the organization. 3. Key Responsibilities Collect, clean, and analyze data from multiple sources (FMS, finance systems, digital platforms, operations). Develop and maintain dashboards and reports for operational and executive use. Identify trends, inefficiencies, and improvement opportunities across fleet operations and customer experience. Support development of predictive models (e.g., demand forecasting, maintenance planning, route optimization). Collaborate with the M&E Officer to align KPI tracking and reporting frameworks. Work with the FMS Product Officer and Platform & UX Officer to enhance data availability and usability. Explore and recommend innovative digital solutions (automation, AI, data tools) to improve performance. Support pilot projects and innovation initiatives with data analysis and evaluation. Ensure data quality, consistency, and governance across systems. Present insights and recommendations to leadership in a clear and actionable manner. 4. Indicators of Success Availability of accurate, timely, and actionable analytics dashboards. Increased use of data in operational and strategic decision-making. Measurable improvements driven by data insights (efficiency, cost savings, service quality). Successful implementation of innovation initiatives and pilots. Strong alignment between analytics outputs and business needs. Improved data quality and consistency across systems. 5. Working Relationships Internal CDXO: Strategic direction on analytics and innovation priorities FMS Product Officer: Access to fleet data and system-based insights Platform & UX Officer: User behavior analytics and experience optimization Enterprise IT & Cybersecurity Officer: Data infrastructure, security, and governance M&E Officer: Alignment of KPIs, reporting standards, and performance frameworks COO: Operational insights and performance optimization CFO: Financial analytics and cost optimization CSEO: Sustainability metrics and environmental performance tracking External Data and analytics solution providers Consultants and research partners Innovation and technology partners 6. Core Competencies & Skills Strong analytical and data interpretation skills Proficiency in data tools (Excel, Power BI, SQL, or similar) Understanding of data modeling, visualization, and reporting Ability to translate data into actionable insights Curiosity and innovation mindset Strong communication and presentation skills Attention to detail and data accuracy 7. Values & Cultural Fit Data-driven mindset and commitment to evidence-based decisions Curiosity and continuous improvement Collaboration across departments Accountability and ownership of insights and outcomes Passion for innovation in mobility and public service 8. Qualifications & Experience Minimum: Bachelor’s degree in Data Science, Statistics, Economics, Engineering, Information Systems, or related field 3–5 years’ experience in data analysis, analytics, or digital innovation roles Preferred: Experience in transport, logistics, energy, or infrastructure sectors Strong skills in Power BI, SQL, Python, or similar tools Experience with predictive analytics or machine learning (basic to intermediate) Experience working with cross-functional teams and executive stakeholders Exposure to digital transformation or innovation projects

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