Compliance Agent

Compliance Agent, Sandton - Careers24

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Compliance Agent

Sandton

Salary: Market Related

Job Type: Permanent

Sectors: Admin Retail

Reference: 185072

Apply before Jul 14 2026 | 60 Days left

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Vacancy Details

Employer: Core Group

iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 40 physical and online stores across Africa, we provide expert advice, Apple Authorised Repairs, Business and Education solutions, training, and technical support for all things Apple.

Purpose of the Role The Cellular Compliance Agent is responsible for identifying and mitigating risk through the effective management, monitoring, and verification of all funded channel transactions within the iStore business. This role plays a key part in ensuring compliance standards are maintained, operational processes run efficiently, and escalations are resolved effectively.

Key Responsibilities Perform daily compliance checks on all funded channel transactions Ensure operational alignment and compliance relating to cellular contract transactions Investigate, manage, and resolve compliance escalations efficiently Provide support to stores and assist with customer service-related escalations Ensure compliance support structures are maintained during trading hours Provide ongoing guidance, training, and support to store staff on compliance processes Build and maintain strong working relationships with internal stakeholders and store teams Collaborate with internal and external stakeholders to ensure favourable business outcomes Identify potential risks and assist in implementing preventative measures

Requirements Matric certificate or relevant tertiary qualification Minimum 2 years’ retail experience Telecommunications industry experience would be advantageous Experience working with cellular contract compliance and risk processes Strong administrative, communication, and problem-solving skills Ability to work in a fast-paced retail environment with high attention to detail

Competencies Strong attention to detail Excellent communication and interpersonal skills Ability to manage multiple tasks and escalations simultaneously Customer-focused with a proactive approach Strong organisational and problem-solving ability Ability to work independently and within a team

If your application is successful, background checks will be conducted (criminal record, credit, ID verification, matric verification, and references).

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About Core Group

We offer people the most exciting information, communication and entertainment technology for work and play and service them through our network of re-sellers and our own retail outlets.

At the core of our business is the Apple brand. We are the sole distributors for Apple in South Africa. In support of Apple, our accessories brands offer products that enhance this technological eco-system. 

iStore is an Apple Premium Reseller (APR) which is a dedicated hub for Apple products and accessories. With 18 Stores conveniently situated across the Country, iStore is the largest APR in Southern Africa. iStore aims to maximize customer value offerings by providing an authentic Apple experience and offering customers exclusive services such as in-store complimentary training, technical support and technical set-up. iStore offers contracts on various mobile networks as well as a 2 year extended warranty option with iCare Plus.

 

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

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