Senior Manager Employee Experience and Change

Senior Manager Employee Experience and Change - PayInc | BeBee Back Senior Manager Employee Experience and Change

Human Resources

PayInc Johannesburg Metropolitan Area , South Africa Yesterday Until 2026/07/14 Full time Hybrid Save Apply now Adapt my CV to this job

Job description Description PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa’s payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth.

From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

PURPOSE

This role acts as a strategic advisor and catalyst for culture evolution, leadership alignment, employee experience and organisational readiness for change. The Senior Manager: People Experience and Change is responsible for shaping and embedding the organisation’s culture, leading enterprise-wide change initiatives and driving organisational effectiveness in support of the company’s strategic objectives. The role partners with executive leadership, HC business partners and business leaders to strengthen engagement, drive high performance, embed company values through an employee experience strategy. It ensures that employees are informed, connected, inspired and supported throughout change journeys, while building a culture that reflects the organisation’s values and enhances retention, productivity and organisational effectiveness.

You will engage with the following external stakeholders

Internal

ExCo,

Heads

Managers

OD

Talent

L&D

HCBP’s

Communications

Strategy

Project Office

External:

Culture consultants

Change specialists

Experience vendors

Survey providers

Industry bodies

Your key responsibilities include: Culture & Employee Experience

Define and drive the organisations culture strategy aligned to company purpose, values and business goals

Develop initiatives that strengthen employee engagement, diversity & inclusion, accountability, innovation and performance culture

Lead employee listening strategies including engagement survey, pulse surveys, wellbeing surveys and drive the implementation of the respective action plans

Monitor organisational culture indicators and recommend interventions to improve organization health

Partner with leadership teams and ManCos to embed desired behaviours and cultural practices

Own and partner with Human Capital Business Partners on a Wellbeing strategy and improve the moments that matter enhancing the lived experience of all employees

Partner with the OD, Talent, and Learning & Development teams to ensure culture informs all HC processes (performance, onboarding, leadership development, EVP).

Organisational Change Management

Lead the enterprise change management framework and methodology across strategic people initiatives

Support business transformation, technology implementation, restructuring, and organizational redesign programmes

Conduct change impact assessments and develop stakeholder engagement, communication and adoption plans

Build organizational capability in change leadership and change resilience

Ensure effective transition management and sustainable adoption of change initiatives

Organisational Effectiveness

Drive organizational effectiveness initiatives to improve collaboration, accountability and ways of working

Support operating model evolution and organizational design initiatives where required

Facilitiate leadership alignment workshops, team effectiveness interventions and culture session

Identify organizational barriers impacting performance and recommend practical solutions

Communication & Engagement

Partner with internal communications to ensure aligned impactful employee messaging

Develop communication strategies that support transparency, engagement, and organizational alignment during periods of change

Bring to life initiatives that enhance employee connection to PayInc’s purpose and strategy

Partner with Corporate Communications and Strategy for aligned messaging and storytelling.

Integrate media channels for optimal impact, reach and engagement of all stakeholders

Governance & Reporting

Establish metrics and reporting dashboards relating to culture, engagement and change effectiveness

Track and hold leadership accountable for adoption, behavioural shifts, engagement outcomes and organizational readiness

Provide regular insights and recommendations to the office of the CPO

Qualifications / Knowledge

Bachelor’s degree in Media, Corporate Communication, Cultural Studies, Organisational Psychology, Organisational Development or related field.

Prosci, Change Management Certification, Coaching, or Facilitation qualifications advantageous.

Experience

5–10 years in Communications, L&D, Culture or Change roles.

Experience managing enterprise-wide change and culture programmes, especially during transformations

Experience partnering with senior executives and leadership teams

Demonstrated leadership of engagement or culture initiatives.

Experience in leveraging Social Media as a channel

KEY COMPETENCIES

Behavioural Competencies

Strategic & Systems Thinking

Ability to see the bigger picture, anticipate trends, and design integrated solutions.

Facilitation & Communication Excellence

Skilled in leading discussions, simplifying complex ideas, and driving alignment.

Empathy, Emotional Intelligence & Influence

Building trust, understanding diverse perspectives, and inspiring positive change.

Stakeholder Management & Relationship Building

Navigating complex networks, fostering collaboration, and maintaining strong partnerships.

Collaboration & Cross-functional Leadership

Leading diverse teams and promoting synergy across departments.

Resilience & Adaptability

Thriving under pressure, embracing change, and maintaining composure in uncertainty.

Innovation & Creative Problem Solving

Generating fresh ideas and applying innovative approaches to challenges.

Technical Competencies:

Facilitation and coaching

Change management leadership

Emotional Intelligence

Communication and storytelling

Systems Thinking

Resilience and adaptability

Culture Diagnostics & Behavioural Frameworks

Assessing organisational culture and designing interventions for alignment.

Employee engagement & user experience design

Crafting strategies that enhance employee satisfaction and productivity.

Leveraging data to inform decisions and measure impact.

Project Management

Hybrid work & experience design principles

Designing inclusive, flexible work models that optimise employee experience.

Key Deliverables for the First 12 Months

Culture activation roadmap and value embedding initiatives.

Organisational readiness and adoption plans for major change programmes.

Re-designed employee experience journey with targeted improvements in moments that matter

Engagement survey insights, action plans and governance.

Leadership toolkits for leading change and embedding culture.

Experience and culture dashboards integrated into the People & Culture Scorecard.

Improved adoption metrics, engagement scores and leadership sentiment indicators.

KEY PERFORMANCE INDICATORS (KPIs)

Improvement in employee engagement and experience metrics.

Successful adoption of change initiatives (measured through OCM scorecards).

Culture activation milestones achieved.

Positive leadership sentiment trends.

Improved belonging, recognition and hybrid work experience indicators.

Delivery of dashboards, insights and governance structures.

Keywords objectives-and-key-results company-values external-workforce employee-engagement diversity google-surveys clubs-organizations environment-health-and-safety-hsse policies-and-practices talentlms training-and-development onboarding leadership-development leadership-training enterprise-video-platform-evp change-management organizational-change-management change-and-release-management business-transformation insurance-consulting-and-technology organizational-restructuring assessment-assessment-tools stakeholder-management planning-and-design visual-art-design product-development-and-design internal-communications employee-communications internal-alignment corporate-communications reporting-and-disclosure adaptive-project-management-and-reporting training-certification coaching-mentoring social-media competencies cyber-intelligence emotional-intelligence user-experience-ux employee-satisfaction job-satisfaction measure-impact project-management hybrid-workplace flexible-working performance-indicator

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

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