Business Process Analyst

Business Process Analyst - Faircape | BeBee Back Business Process Analyst

Marketing

Faircape Cape Town , South Africa 2 days ago Until 2026/07/13 Full time On-site Save Apply now Adapt my CV to this job

Job description At the Faircape Group, we’re more than a collection of companies, we’re a dynamic ecosystem driving operational excellence across industries that matter. With interests spanning Healthcare, Retirement Holdings, Telecommunications, Utility Management, Renewable Energy, Security, Construction,Property Management, and Sales and Leasing, we are continuously improving the systems, workflows, and technologies that support thousands of people every day.

As our organisation continues to grow, we are looking for an experienced and highly analytical Business Process Analyst to join our team based in Claremont (Southern Suburbs of Cape Town).

This role is ideal for someone who thrives on solving operational challenges, improving workflows, implementing automation, and identifying smarter ways of working across multiple business units. You will work closely with senior leadership and operational teams to redesign processes, improve efficiencies, reduce manual workloads, and support digital transformation initiatives across the group.

You will play a key role in bridging operations, technology, reporting, and AI-driven process improvement.

Role Overview

The Business Process Analyst will be responsible for analysing operational processes across the business, identifying inefficiencies, and implementing practical automation and AI-driven solutions to improve workflow efficiency, reporting, operational visibility, and service delivery. The role requires a strong understanding of operational environments, systems thinking, workflow optimisation, process mapping, automation tools, and change management. This is a highly collaborative role working closely with operational managers, executives, finance, HR, healthcare teams, infrastructure teams, utilities, and technology stakeholders.

Why Join Us?

Above-market salary package with quarterly performance bonuses

Flexible working hours with manager-approved flexi-time, 06h30 - 18h30

Opportunity to play a key role in improving systems, workflows, and operational efficiency across the group

Stable and growing organisation offering long-term career growth and development opportunities

Collaborative, fast-paced, and supportive working environment

Subsidised parking at Cavendish Square

Subsidised snacks and free barista-made coffee at our Claremont office

Discounted Faircom fibre packages

Additional study leave offered above standard annual leave entitlement

Key Responsibilities

Analyse operational workflows across multiple business units to identify inefficiencies, bottlenecks, risks, and opportunities for improvement

Design, implement, and optimise operational processes, workflow systems, and automation solutions to improve efficiency, accountability, scalability, and operational visibility

Implement AI-driven and digital solutions to enhance reporting, communication workflows, scheduling, documentation, and operational support functions

Develop process maps, SOPs, workflow documentation, dashboards, KPI tracking tools, and operational reporting frameworks

Identify opportunities for systems integration between platforms, databases, reporting tools, and operational software

Review operational data and reporting trends to support decision-making and continuous improvement initiatives

Work closely with operational managers and department heads to understand business challenges and implement practical process improvement solutions

Support the implementation and adoption of new systems, workflows, automation tools, and operational processes across the business

Collaborate with cross-functional teams including Healthcare, HR, Finance, Utilities, Infrastructure, Marketing,Operations and so many more

Continuously assess emerging technologies, AI tools, and automation opportunities that may improve operational performance and business continuity

Requirements

Qualifications:

BSc / BEng Industrial Engineering

BCom Information Systems

Bachelor of Business Information Systems (BIS)

BSc Computer Science

BSc / BEng Software Engineering

BCom Operations Management

or a related qualification in Process Improvement, Business Systems, Automation, or Operational Technology

Advantageous Certifications:

Lean Six Sigma Green Belt or Black Belt certification

Automation or workflow platform certifications

AI workflow or digital transformation certifications

Experience and Knowledge:

Proven experience in a similar role

Proven experience with process improvement, workflow optimisation, operations analysis, automation, or digital transformation

Strong understanding of operational workflows and business process improvement methodologies

Experience implementing automation tools, workflow systems, or AI-driven operational solutions

Experience with process mapping, SOP development, and workflow documentation

Experience working with dashboards, KPI reporting, and operational data analysis

Strong understanding of systems integration and operational platforms

Experience implementing workflow automation and systems integration using platforms such as:

Microsoft Power Automate

Zapier

Make

UiPath

Advanced Excel and reporting capability

Experience with:

Google Sheets (advantageous)

Monday.com

Asana

Exposure to AI workflow implementation and operational AI tools

Experience within healthcare, infrastructure, utilities, property, telecommunications, or other operationally complex environments will be advantageous

Experience working within multi-site or operationally complex environments

Skills & Attributes

Strong analytical and problem-solving ability

Strong communication and stakeholder engagement skills

Ability to manage multiple projects and operational initiatives simultaneously

Highly organised with strong attention to detail

Ability to identify inefficiencies and implement practical, scalable solutions

Strong operational and systems-thinking mindset

Adaptable and comfortable working across multiple business units and operational environments

Specific Requirements:

Clear health record.

Clear credit and criminal record.

Two positive written references.

Working Hours – Normal working days are Monday to Friday, 08h00 to 17h00, with the opportunity to apply for flexi-time between 06h30 - 18h30 If you are someone who values structure, accountability, and working within a well-supported team where you can make a real impact, we would like to hear from you. Should you not receive a response within 2-3 weeks of applying, please consider your application unsuccessful.

Keywords digital-transformation enterprise-digital-transformation maintenance-repair-and-operations-mro insurance-consulting-and-technology reporting-and-disclosure adaptive-project-management-and-reporting artificial-intelligence process-improvement workflow service-delivery process-mapping change-management organizational-change-management change-and-release-management health-care flexible-working hours-of-work time-and-attendance operational-efficiency training-and-development environment-health-and-safety-hsse ecology-environment planning-and-design visual-art-design product-development-and-design scalability standard-operating-procedure-sop performance-indicator systems-integration continuous-improvement-process-cip emerging-technologies business-continuity computer-science operational-technology-ot training-certification lean-six-sigma testing-and-analysis same-origin-policy-sop data-analytics automated-workflow workflow-automation power-and-cooling microsoft-power-automate zapier monday asana networking-telecommunications telecom stakeholder-management patient-medical-record credit-and-collections criminal-records

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

• Compensation : salary 13,537

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