Customer Experience Executive at PDO Incorporated

Customer Experience Executive at PDO Incorporated May, 2026 | MyJobMag

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Customer Experience Executive at PDO Incorporated

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View Jobs at PDO Incorporated

Posted: May 12, 2026

Deadline: Not specified

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PDO Inc. is the central hub that drives the expressions and operations of one of Africa’s most socially impactful and forward-thinking personal brands—Brand PDO. With active footprints in social development, entrepreneurship, climate advocacy, and media, we unify diverse, high-impact projects under a single powerful vision.

Read more about this company  

Customer Experience Executive

Job Type Full Time , Onsite

Qualification BA/BSc/HND , OND , Others

Experience 3 - 6 years

Location Lagos

Job Field Customer Care, Success and Service  

We require a disciplined and emotionally intelligent professional who understands structured follow-up, client psychology, team coordination, and service performance metrics.

This role combines systems, empathy, and enforcement.

Key Responsibilities

Manage CRM systems and structured customer databases

Lead customer communication workflows across multiple touchpoints

Handle client escalations with empathy and resolution discipline

Develop and implement call scripts and structured call flows

Coordinate CX team members and monitor performance standards

Drive structured follow-up culture across inquiries and transactions

Support strategic debt recovery through structured communications

Track customer satisfaction metrics and response time KPIs

Monitor service quality and enforce compliance to service protocols

Develop documentation and CX process improvement systems

Candidate Profile

3–6 years experience in structured customer service or CX environments

Experience managing teams or coordinating service staff

Demonstrated experience in strategic debt recovery or collections

Strong emotional intelligence and conflict resolution capability

Experience designing call scripts and customer engagement flows

Strong follow-up discipline and accountability mindset

CRM system management experience

Experience in real estate, financial services, or structured service environments is a strong advantage

Applicants must clearly state:

Teams or CX structures they have managed

Systems or workflows they have implemented

Measurable improvements achieved (recovery rates, response times, satisfaction metrics)

Immediate resumption preferred

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Method of Application

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