Technical Operations Manager

Technical Operations Manager, Sandton - Careers24

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Technical Operations Manager

Sandton

Salary: Market Related

Job Type: Permanent

Sectors: Technology Management

Reference: 180609

Apply before Jul 11 2026 | 57 Days left

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Vacancy Details

Employer: Core Group

iStore Business is an Apple Premium Business Partner and end-to-end IT solutions provider. We deliver technology that works for businesses — and the people who drive them. From device procurement and zero-touch deployment to fully managed Apple platform services, we enable mid-to-large enterprises across Financial Services, Healthcare, Education, and Creative industries to scale, innovate, and operate with confidence. Our team combines deep Apple ecosystem expertise with enterprise-grade service delivery, partnering with clients as a trusted extension of their IT function. Role Purpose The Technical Operations Manager is responsible for the day-to-day leadership and performance of iStore Business’s managed services and technical operations function. This role ensures that Apple platform services are delivered to clients at consistently high standards, that operational processes are scalable and efficient, and that the technical team is equipped, motivated, and aligned to business objectives. This is a hands-on leadership role that bridges technical execution with operational strategy — ideal for someone who thrives at the intersection of Apple technology, service delivery, and team management. Key Responsibilities Service Delivery & Operations Own and manage the end-to-end delivery of Apple managed services across the client portfolio, ensuring SLA compliance and client satisfaction Oversee device lifecycle management including procurement coordination, zero-touch enrolment (Apple Business Manager), MDM deployment (Jamf Pro / Microsoft Intune), and ongoing support Monitor service performance dashboards, identify trends, and drive continuous improvement initiatives Manage incident escalation, root cause analysis, and problem resolution to minimise client impact Coordinate scheduled maintenance, patching, and security updates across managed environments Team Leadership & Development Lead, mentor, and develop a team of technical engineers and support specialists Define clear roles, responsibilities, and performance targets; conduct regular performance reviews Build a culture of accountability, technical excellence, and client-first thinking Identify skills gaps and coordinate training, certifications, and professional development (Apple, Jamf, Microsoft, ITIL) Manage team capacity planning and resource allocation across projects and BAU operations Process & Systems Optimisation Design, document, and refine operational processes, runbooks, and standard operating procedures Implement and optimise ITSM tooling (ticketing, asset management, monitoring, reporting) Drive automation of repetitive tasks to increase efficiency and reduce human error Ensure operational readiness for new client onboarding and service transitions Maintain accurate asset registers, configuration management databases, and client documentation Client Engagement & Commercial Awareness Serve as a senior technical point of

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