Trainer- Accra

Trainer- Accra

CAREERBOX

We are looking for a  Trainer. A Trainer is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent capabilities. Can confidently deliver required courses with exceptional product and skills knowledge. Key Responsibilities: Client Facilitate Training group as per Client curriculum requirements Multi skill into different campaigns and accounts required to be delivered from various industries Conduct Training Needs Identification as per project requirements and report findings Attend Quality Calibration sessions and ensure variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take Calls for minimum 4 hours each month Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date Attend Trainer Certification programmes – internal/external Self-upskill on Industry updates and relevant knowledge People Communicate with team on Knowledge and Skill change updates for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations Coach his/her own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with... Ghana : Greater Accra

2025-06-16

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