Technical Support Engineer

About the Position

beBee is hiring a Technical Support Engineer based in Afrique du Sud (Permanent Contract). This opportunity is based in Afrique du Sud.

As Technical Support Engineer at beBee (Afrique du Sud), you will work on technical assignments requiring expertise. This role calls for a qualified professional able to analyse and implement effective solutions.

Key Responsibilities

• Safety Systems, and Workforce Management Solutions in line with contractual SLA commitments
• The successful candidate will be responsible for delivering medium to high-level technical support, ensuring system uptime, maintaining strong customer relationships, and supporting installations, commissioning, and maintenance activities across multiple client environments
• What you'll do: Medium to high-level technical support on systems, hardware, and software (onsite, remote, and ephonic) Acting as technical liaison with customers General fault finding and troubleshooting Infrastructure fault finding and commissioning Project and system commissioning Technical training for customers and internal teams Supporting technical sales lead development Attending service calls across all installed hardware/software sites Assisting with database-related issues (e.g
• SQL Express) Maintaining accurate ticket updates within the incident management system Ensuring continuous customer communication regarding service issues ## Profil recherché Coordinating small installations and ensuring client requirements and deadlines are met Scheduling and performing hardware/software maintenance as per SLA and supplier requirements Maintaining accurate maintenance documentation ## Responsabilités General administrative duties (timesheets, documentation, reporting, health & safety) Customer, supplier, and technical assistant training Providing peer support when required Your Expertise: - 5+ years function-related experience - 2+ years leading teams - 2+ years project experience pan>3+ years security software & hardware installation - 5+ years BES/SQUBE or SYNERION software & hardware implementation and commissioning ## ️ Compétences requises Networking skills (TCP/IP, DHCP

Required Profile

• Technical Support Engineer Customer Service iOCO Pty Ltd Johannesburg , South Africa Job description ## Expérience We are seeking an experienced Technical Support Engineer to provide software and hardware support across customer sites, focusing on Electronic Security
• This role requires a hands-on technical professional with strong troubleshooting ability, customer-facing experience, and a proactive approach to service delivery
• Static IP, VLAN – N+ beneficial) Electronic skills (low current power, relays) Experience installing turnstiles, vehicle barriers, and mantraps Certification/experience installing and commissioning CCTV and Access Control solutions including: Fire certification (advantageous) Building Management Systems experience (Tridium advantageous) Strong structured fault-finding methodology Software and hardware installation experience High customer service orientation Qualifications: Grade 12 or equivalent / College Diploma MCSE and/or N+/A+ or National Diploma in Electronic/Electrical Engineering (advantageous) Access Control and/or Time & Attendance systems certification Microsoft Office proficiency (Word
• PowerPoint) PSIRA Certification (Grade E–C) SQL query experience (advantageous) Preferred Certifications / Technology Exposure Hikvision
• Kronos Key Competencies Strong troubleshooting and diagnostic skills Excellent communication and customer engagement Structured and methodical approach to fault finding Ability to work independently and within teams Strong documentation and reporting discipline Adaptable in fast-paced operational environments ¿Te interesa este puesto?

Additional Information

• Milestone Access Control Impro
• ZK Fire Systems Ziton
• Technoswitch Time & Attendance BES Suite

Job Details

• Country : Afrique du Sud
• Contract Type : Permanent Contract

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