Customer Care Agent (Hardware / Software)

Customer Care Agent (Hardware / Software) | Job Mail

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3 Aircraft Technician jobs in Western Cape on Job Mail

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Customer Care Agent (Hardware / Software)

Helderberg Personnel

Saturday, 16 May 2026

1

Trade/Artisans/Technical - Aircraft Technician

Western Cape

FULL TIME

Job Specification

Company

Reference Number SW006281/AM

Job Summary

Key tasks include:  Handle general customer queries Diagnose and troubleshoot customer problems Resolve fundamental product technical issues Assisting and training customers on the company’s products and software Handling customer complaints. Reporting customer issues Product and software testing Requirements Include: Driver’s license own / reliable transport required Fluent in English, any additional language is a plus Matric Additional certification in Client Services Management a plus 1+ years' experience in a similar role Ability to work shifts and weekends Knowledge of Golf is a plus Strong technical skill Knowledge, skills and attributes: Proven work experience in Client Support Services Proficiency in Microsoft Office Suite Strong attention to detail Strong conflict and change management skills Strong communication and interpersonal skills Ability to be resourceful and proactive when issues arise Strong organizational skills Multitasking and time management skills, with the ability to prioritize tasks Solid written and verbal communication skills Honesty and Integrity Eager to work in a fast paced and dynamic environment Strong verbal and written communication skills Strong interpersonal skills at all levels of the business Critical thinker and strong problem-solving skills Able to handle pressure and meet deadlines Motivated, hardworking and enthusiastic individual Able to work independently and be a team player Shift hours: Early Shift - 8:30am till 5:00pm Late Shift - 13:30pm till 22:00pm  Grave Shift - 17:30pm till 02:00am To be successful as a Customer Care Agent, you should have a pleasant personality and patiently assist clients. You should also be able to deal with any customer complaints in a timely and effective manner, whilst proactively engaging existing clientele. Multitasking and stress management skills are essential for this position.

Helderberg Personnel

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Job Details

• Country : Afrique du Sud

• Contract Type : CDI

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