<h2>À propos du poste</h2>
<p>Careers24 recrute un(e) <strong>Ticket Coordinator</strong> basé(e) à Afrique du Sud (CDI). Cette opportunité est à pourvoir en Afrique du Sud.</p>

<p>Ce poste de Ticket Coordinator basé à Afrique du Sud représente une opportunité professionnelle à saisir au sein d'une structure dynamique en plein développement.</p>

<h2>Missions principales</h2>
<ul>
  <li>## Missions principales Rejoignez **Careers24** en tant que **Ticket Coordinator**</li>
</ul>

<h2>Profil recherché</h2>
<ul>
  <li>## Profil recherché * Professional expertise * Team player ## Détails logistiques Contract: CDI Location: Africa *Enrichi par l'équipe Taf4All.*</li>
</ul>

<h2>Informations complémentaires</h2>
<ul>
  <li>Poste à **sa région**</li>
</ul>

<h2>Informations sur le poste</h2>
<ul>
  <li><strong>Pays :</strong> Afrique du Sud</li>
  <li><strong>Type de contrat :</strong> CDI</li>
</ul>

<p><strong>Pour postuler, cliquez sur le bouton Postuler pour accéder aux coordonnées du recruteur.</strong></p>

Offre d'emploi : Ticket Coordinator chez Careers24 à Afrique du Sud. Contrat CDI.

Office Life
- 14 Live Jobs
Product Designer (Contracting)
Johannesburg
- Job Type: Contract
Posted: 17 Apr 2026
- 151 Days left
Change Manager (on-site)
Johannesburg
- Job Type: Contract
Posted: 24 Apr 2026
- 52 Days left
Faculty Assistant | Contract
Cape Town
- Job Type: Contract
Posted: 24 Apr 2026
- 13 Days left
International Program & Scheduling Coordinator | Contract
Cape Town
- Job Type: Contract
Posted: 29 Apr 2026
- 13 Days left
Project Delivery Manager – Insights (Custom & Communities)
Johannesburg
- Job Type: Permanent
Posted: 30 Apr 2026
- 28 Days left
Intermediate Software Developer
Cape Town
- Job Type: Contract
Posted: 25 Mar 2026
- 22 Days left
Data Quality and Governance Team Lead | Contract
Cape Town
- Job Type: Contract
Posted: 16 Apr 2026
- 29 Days left
Oracle Fusion Cloud Engineer
Johannesburg
- Job Type: Contract
Posted: 28 Apr 2026
- 59 Days left
AI Solution Architect
Johannesburg
- Job Type: Permanent
Posted: 16 Apr 2026
- 59 Days left
Ticket Coordinator
Johannesburg
- Job Type: Permanent
Posted: 03 May 2026
- 6 Days left
REFINE YOUR SEARCH
- First
- Last
- Home
- Job Search
- South Africa
- Gauteng
Back to Search Results
Ticket Coordinator
Johannesburg
Salary: Market Related
- Job Type: Permanent
Sectors:
Call Centre
- Reference: 182736
Apply before May 08 2026 | 6 Days left
Vacancy Details
Employer: iqbusiness South Africa
A vacancy exists in the IT Department of one of the iqbusiness subsidiaries for a Ticket Coordinator.
Purpose of Position:
- Our customer is a well-known name in the airline industry and your involvement in getting operational issues resolved quickly and efficiently is of the utmost importance to making sure their customers board and land on time.
- As a Ticket Coordinator in Operations, you will support the monitoring and management of general IT and networking related tickets. The main responsibility will be identifying and managing incoming tickets, minimizing the impact of any IT/Network related incidents and customer downtime. You will be expected to ensure that customer SLAs are achieved for all services using Zendesk’s ticket management platform to drive this.
- For the Ticket Coordinator role, you should be prepared to work 5 days a week (Monday to Friday) on-site. In return you will be exposed to the daily operations of a giant in the airline business.
Main Responsibilities:
- Ticketing Management, Incident Management, Incident Diagnosis and Incident Resolution within SLA’s, OLA’s and KPI’s, ensuring that all incidents are investigated in a timely manner.
- Provide regular updates to ticketing systems whilst progressing incidents through to resolution
- Liaising and escalating with on- and off-site support and other departments to ensure minimum disruption and downtime on the network.
- Driving tickets from conception to resolution to improve response and resolution time.
Required Capabilities:

## 🛠️ Compétences requises
- Excellent written and oral communication skills

## 💼 Expérience
- Experience in the Operations Centre environment within the Managed Services
- Experience with ticket management systems
- Experience of trouble-ticketing systems
- Service Desk experience highly desirable

## 🧠 Profil recherché
Minimum Educational Qualifications:
- Matric
- Preferred Qualifications: Matric and Zendesk Certification.
- ITIL
- A+ (Advantage)
Applicants will be required to participate in a comprehensive assessment process and must be deemed competent.
Work sample and / or psychometrics tests will be undertaken as part of the selection process.
Applicants who have not been contacted within three months from the closing date should consider themselves unsuccessful.

## 🎓 Formation / Diplômes
Please note: As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification
iqbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals
- 11 people have applied for this job.
- 14 people have viewed this job.
Previous
Photos
See all photos
Quotes
See all quotes
Opportunity
IQbusiness has also given me the opportunity to be involved in exciting initiatives such as B-Corp and the Women’s Chapter Network which allows me to find meaning in my work. Working under good leadership and a supportive team at IQbusiness really makes me enjoy coming to work every day.
Sheneez Sigamoney
RAS – Senior Associate – Sustainability
Share This Vacancy
Send an email about this job to a friend or to yourself.
Your Name
Recipient's Name
Recipient's Email Address
Message

Ticket Coordinator

Description du poste

À propos du poste

Missions principales

Profil recherché

Informations complémentaires

Informations sur le poste

Prêt à postuler ?

Conseil Sécurité

Ces offres pourraient aussi vous intéresser

Ticket Coordinator

Care Coordinator

SHEQ Coordinator

Sales Coordinator