Hub Expert Cameroon

You will be the on-site representative of Yango Group in Yaoundé, providing in-person support, training, and operational assistance to partner drivers. You will help maintain service quality, support partner engagement, and contribute to the efficiency of local operations. This is a full-time, on-site role based in Yaoundé, Cameroon, with a schedule from 9:00 a.m. to 5:00 p.m., Monday to Friday. Tasks that await you In-person driver support at the hub You will provide face-to-face support for drivers, helping resolve technical and operational issues, assisting with the app, handling account-related questions, and troubleshooting platform-related problems. Driver training and enablement You will conduct training sessions to explain how the platform works and share best practices to improve driver performance, service quality, and efficiency. Driver feedback collection and insights You will gather feedback from drivers on their experience, challenges, and suggestions, and share insights to improve processes and service quality. Driver onboarding and engagement You will support new drivers during onboarding, guide them through registration and key workflows, and follow up through calls and initiatives to maintain engagement. We expect that you Have up to 1 year of experience in a customer-facing role, customer service, or commercial/sales operations, preferably in transport, logistics, or technology Are fluent in English and have proficiency in French, with strong verbal and written communication skills Are confident using smartphone apps, Microsoft Office or Google Workspace, and can quickly learn new internal systems Have strong problem-solving, analytical, and interpersonal skills, with a patient and customer-focused approach Preferred qualifications Have experience conducting group training or presentations Have worked in a high-growth or tech environment Have experience with CRM software or ticketing systems Benefits Eligibility for monthly performance-based bonuses tied to key metrics such as Driver Onboarding Volume, Driver Retention, and Hub Customer Satisfaction Scores (CSAT) Health coverage (as per company policy) and social security contributions Opportunities for continuous training and career advancement within the company’s growing operations in Cameroon