Field Service and Technical Advising Specialist

### 📌 Résumé de l'offre Field Service and Technical Advising Specialist at Wabtec Corporation Company Info Other Openings in <input type="text" maxlength="50". View the details for more information. **Détails clés :** - 💼 **Contrat** : Non spécifié - 📍 **Localisation** : <input type="text" maxlength="50" - 🎓 **Niveau** : Selon profil - 🛠️ **Compétences** : hr, ai --- Bookmark Field Service and Technical Advising Specialist Expertini › Guinea › Port Morebaya › Jobs › Field Service And Technical Advising Specialist Apply Now Job description Company Description Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website (http://www.wabteccorp.com/) to learn more! Job Description Field Service and Technical Advising Specialist Location: Guinea, Port of Morebaya **Role Summary/Purpose** The Technical Advisor will provide Wabtec Locomotive technical advice to customer maintenance staff for all owned locomotives on the customer rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing are completed in a timely manner, safely and to the agreed Maintenance Instructions (MI’s). Provide trouble shooting advice to customer technicians. Work closely with Reliability Engineers to improve key locomotive performance KPI’s. Ensures material is provided by the Wabtec Stores team ‘Just in Time’ (JIT) for all maintenance opportunities. Works closely with the other TA’s, material team and Service Leader to ensure all locomotives that depart customer maintenance shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with customer Team to improve reliability / productivity. **Main Duties:** Reporting directly to the Lead Technical Advisor this role will; + Respond and execute on requests for planned and unplanned maintenance, troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support; + Providing training and assistance to customers on product maintenance, troubleshooting and repair to ensure maintenance best practice compliance and according to Wabtec MIs. + Track product performance metrics and issue recommendations for continuous improvement. + Coordinating implementation of field modifications and monitor effectiveness; + Performing joint investigation of failed components with the customer for warranty administration; + Interaction with Wabtec teams worldwide on issues, product development and training + Wabtec Internal reporting and team duties + Ensure timely resolution of customer issues and customer satisfaction + Report and communicate project updates + Reporting on performance criteria and customer monthly meeting + Develop a deep understanding of the customer’s business to identify opportunities for account growth + Achieve internal Product training certification training within set duration. + Participate and contribute during EHS initiatives to ensure work is conducted in a safely manner. **Desired Characteristics** + Proven analytical and organizational ability. + Effective problem identification and solution skills + High level of dependability, a great attitude, and an ability to work well with a team towards achieving commo