People and Culture Officer, Services

### 📌 Résumé de l'offre People and Culture Officer, Services at International Institute of Tropical Agriculture in Ibadan, NG. View the details for more information. **Détails clés :** - 💼 **Contrat** : Non spécifié - 📍 **Localisation** : Ibadan, NG - 🎓 **Niveau** : Selon profil - 🛠️ **Compétences** : ai, Communication, excel, data, hr, Management --- The International Institute of Tropical Agriculture seeks suitable Nigeria Nationals for the position below at the Institute’s headquarter in Ibadan.   Position: People and Culture Officer, Services Duration: 6 months’ renewable                                        Location: Ibadan DUTIES:   Support the delivery of onboarding, offboarding, and employee movement processes, ensuring timely and accurate execution.  Triage and assign incoming service requests and tickets to the appropriate P&C teams or resolve directly when within scope.  Maintain high standards of customer service by ensuring all interactions are professional, empathetic, and aligned with IITA’s values.  Monitor and manage service level agreements (SLAs), ensuring timely resolution of queries and minimal ticket backlog.  Document and update standard operating procedures and knowledge base articles to support continuous improvement.  Identify recurring issues and escalate trends to relevant P&C teams for process improvement.  Ensure compliance with data privacy and P&C policies in all interactions and documentation.  Maintain confidentiality and data protection standards in all interactions. Perform other job-related tasks as assigned by supervisors. Requirements QUALIFICATION:                          BSC\HND in Business Administration, Human Resources Management or any other  related courses with a minimum of two (2) years’ experience performing a similar role in a well-structured environment and an HR services delivery preferably in a contact centre environment. Understanding Research for development or working with research sector and Professional certificates such as SHRM-SCP, CIPM, CIPD and PMP are added advantage.  COMPETENCIES: The ideal candidate must:   Have good analytical, engagement, and collaboration with ability to work in multi-cultural project team in a networked way of working in a global organization. Have experience using IT (Microsoft) and HR information Systems. Demonstrate excellent written and verbal communication skills in English. French and Portuguese are added advantage Be proficient in the MS Office Suite, HR systems such as Workday, SNOW or similar platforms. Be familiar with providing HR services to a large multicultural project and donor requirements and reporting on people issues. Possess strong organizational and problem solving skills with a customer-centric mindset. Must focus on efficiency, accuracy and results. Demonstrate empathy, responsiveness and proactive support. See Interdependencies across HR and organizational systems. Builds trusted relationships with internal and external stakeholders. Demonstrate discretion and professionalism in all interactions. Benefits We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.