Operations Manager

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return false; }, }; Homepage Quality Control & Assurance Recruitment Lagos Full Time Operations Manager Operations Manager T360 Consults Quality Control & Assurance 1 week ago Easy apply New Featured Lagos Full Time Recruitment NGN 250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary The OPM is responsible for ensuring the seamless execution of daily operations by actively supervising the inventory, production, quality assurance, and packaging teams. This role is hands-on, requiring direct floor management to eliminate delays, prevent errors, and maintain the highest standards of efficiency and food quality. The ultimate goal is to ensure every customer receives their meal on time, in the right quantity, and at the highest quality, while maintaining strict operational discipline and compliance with company standards. Min Qualification: Degree Experience Level: Senior level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 9 to 5 Applicant Location: Lagos, Nigeria Job descriptions & requirements Responsibilities: Production Oversight: Supervise production activities to ensure meals are prepared on time and meet quality standards. Work with production staff to minimise delays, food waste, and production inefficiencies. Ensure production teams adhere to food safety and hygiene standards. Ensure all outlets' production needs is fulfilled on time. Inventory Control & Waste Management: Ensure proper storage of all raw materials and finished products to prevent spoilage, contamination, or unnecessary waste. Ensuring efficient flow of materials between inventory, production, and packaging. Work with the kitchen and packaging teams to minimise ingredient loss and reduce damages through proper handling. Ensure FIFO (First In, First Out) stock usage is followed to prevent expired or unused stock. Packaging & Order Fulfilment: Oversee the packaging team to ensure proper portioning, labelling, and presentation of meals. Ensure all customer orders are packed accurately and leave for delivery on time. Monitor packaging material usage and ensure proper handling to avoid damage or waste. Quality Assurance & Hygiene Compliance: Conduct on-the-spot quality checks on meals before they are dispatched randomly. Ensure cleanliness and hygiene in production areas and staff compliance with food safety protocols. Address customer complaints related to food quality, investigate root causes, and implement corrective actions. Customer Service & Logistics Oversight: Work closely with the customer service team to ensure all orders are processed accurately and on time, meeting customer expectations. Oversee the weekly menu planning for corporate clients and general customers, ensuring variety and proper communication to inventory to make all items available. Supervise the logistics team to ensure orders leave on time, and resolve any bottlenecks in the dispatch process. Maintain high cleanliness standards for dispatch bikes, food boxes, and delivery bags to protect food hygiene and presentation. Work with the customer service and logistics teams to track order delays and implement corrective measures to improve delivery efficiency. Facility Maintenance: Ensure the proper maintenance and upkeep of facilities, equipment, and machinery Coordinate cleaning of the entire facility as needed Real-Time Problem Solving & Immediate Decision Making: Quickly address operational issues (e.g., ingredient shortages, slow production, and delayed dispatch) that could delay customer orders. Ensure smooth workflow between the kitchen, inventory, and packaging teams to eliminate bottlenecks. Ensure backup plans are in place for unexpected operational disruption Other services – execute all other services, tasks and projects as assigned by management. Requirements: A minimum of 5 years in a related field. A minimum of B.Sc. in related field Experience in either FMCG or hospitality industry Result Expected: Efficient and Timely Daily Operations: Meals are produced, packaged, and dispatched on schedule. Accurate Inventory Management: No shortages, overstocking, or raw material wastage. High-Quality Meals Delivered: Customers receive food that meets Smokey Jollof’s standards consistently Well-Coordinated Team Members: Staff perform their duties without delays or confusion. Minimal Customer Complaints: Orders are accurate, well-packaged, and meet expectations. Strict Hygiene & Safety Compliance Well-maintained facilities and Equipment Parameters to Measure Performance (KPI): Order Fulfilment Efficiency: Percentage of orders dispatched on time without delays. (Target: 95% or higher) Food Quality and Packaging Standards: No complaints on taste, portioning, or packaging defects (Target: Zero major complaints per month) Customer Satisfaction: Customer satisfaction score based on feedback and response from first-time customers. (Target: Maintain an average satisfaction score of 8.5/10 or higher) Customer Complaints Resolution: All c