Senior Escalation Engineer (Level 3)

Senior Escalation Engineer (Level 3) job in Johannesburg. This is a great opportunity for a highly capable technical professional who enjoys solving complex problems, taking ownership of critical incidents, and playing a key role in keeping client environments stable, secure, and high performing.

💼 Expérience

You will join a busy IT services team where your experience will be valued across advanced support, infrastructure improvement, escalation handling, and mentoring. The role is suited to someone who is comfortable operating at senior level, working through deep technical issues across infrastructure, networks, and systems, while also contributing to stronger processes, better documentation, and improved service delivery. If you are at your best when others are stuck, this role will give you the space to make an impact. Area: Sunninghill, Johannesburg. Salary: Up to R38 000 CTC per month.

🎯 Responsabilités

Act as the senior point of escalation for high-level technical issues across client environments Perform deep troubleshooting on complex infrastructure, network, system, and application-related problems Resolve critical incidents efficiently while maintaining clear communication with stakeholders Carry out root cause analysis on major incidents and put long-term fixes in place Work closely with internal teams, vendors, and technical specialists to resolve advanced issues Support system stability, availability, and performance across key client platforms Identify risks and potential failures early and take action before they affect operations Implement patches, fixes, and technical improvements across hardware, software, and infrastructure Support security remediation, vulnerability patching, and compliance-focused technical tasks Contribute to infrastructure upgrades, cloud projects, automation initiatives, and system improvements Ensure escalated tickets are handled with accuracy, urgency, and strong technical ownership Create and maintain detailed technical documentation and knowledge base content

🛠️ Compétences requises

Mentor Level 1 and Level 2 engineers and support ongoing skills development within the team Help improve support quality through knowledge sharing, process refinement, and technical guidance Travel to client sites when required Act as the senior point of escalation for high-level technical issues across client environments Perform deep troubleshooting on complex infrastructure, network, system, and application-related problems Resolve critical incidents efficiently while maintaining clear communication with stakeholders Carry out root cause analysis on major incidents and put long-term fixes in place Work closely with internal teams, vendors, and technical specialists to resolve advanced issues Support system stability, availability, and performance across key client platforms Identify risks and potential failures early and take action before they affect operations Implement patches, fixes, and technical improvements across hardware, software, and

---

ℹ️ How to Apply: Please click the Apply Now button to reveal the application instructions.