MTN Cameroun looking for Manager Home Digital Apps Web and VAS Experience

MTN Cameroun is looking for a Manager - HOME Digital Apps WEB and VAS Experience
 
About Us
At MTN Cameroon, we are a purpose-driven organization that values our people. We believe that understanding the needs and aspirations of our team is essential for creating enjoyable work experiences every day. We are committed to fostering an environment where every member of our Y’ello Family feels heard, understood, and empowered to lead an inspired life. Our values guide us and keep us honest; they are part of our DNA.
Our mission is to create an exciting and rewarding workplace where our employees can be themselves, thrive in positivity, and reach their full potential. We aim to foster creativity and innovation, enhance productivity, and drive meaningful results. We want you to experience a workplace built on relationships and a purpose greater than ourselves.
Our commitments extend beyond mere promises; they reflect our leadership ethos to partner meaningfully with employees, customers, and stakeholders to achieve shared goals.
Responsibilities
Operational Delivery
• Utilize data-driven insights to make informed decisions and drive continuous improvement.
• Collaborate with internal and external stakeholders to ensure alignment in Home & Digital initiatives.
• Develop and implement a strategic vision for the Home & Digital experience that aligns with the company’s overall goals.
• Oversee the successful delivery of Home and Digital projects, ensuring they are completed on time, within scope, and within budget.
• Continuously enhance the user journey by integrating customer feedback and leveraging the latest telecommunications innovations.
• Optimize processes and resources to improve operational efficiency and effectiveness.
• Evaluate the efficiency of Go-To-Market (GTM) strategies and propose improvements.
• Support the growth of marketing initiatives related to MTN Home, VAS, Apps, and social media.
• Assist in managing project and sub-divisional budgets in line with business objectives.
• Manage the end-to-end MTN Home experience, from onboarding to experience monitoring, to achieve a positive Net Promoter Score (NPS) and resolution Service Level Agreements (SLAs).
• Execute quarterly cycle plans in a timely manner.
• Monitor progress on targets and implement corrective actions as necessary.
• Translate insights and analysis into opportunities, leveraging detailed market segment analysis to deliver conclusions and insights.
Campaign Management
• Follow up on campaigns and product & service implementations, managing the overall promotional calendar to drive sales growth.
• Use relevant metrics to monitor the experience of existing customers in collaboration with stream owners.
• Research trends and best practices within the Home, Digital Apps, and Telecoms, Media, and Technology (MT) industries, regularly benchmarking practices with global players.
Governance
• Participate in operational meetings and provide input as required.
• Support organization-wide transformation initiatives and gather input from relevant parties.
• Implement risk mitigation and controls as directed by the Chief People Officer (CPO).
• Evaluate Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Manage the approval process from the CPO for new initiatives.
• Work within the approved budget for internal projects, providing input as needed.
• Facilitate the preparation of proposals for change initiatives, SLAs, policies, and procedures.
• Organize ad hoc meetings for daily operational requirements as needed.
• Meet regularly with marketing, technology, customer service, and other relevant teams to discuss project and product performance.
Qualifications
• Education: Minimum of a 3-year degree in Marketing, Business Administration, or Engineering.
• Languages: Fluent in French and English.
• Skills: Strong computer skills and certification in telecommunications.
Experience
• Minimum of 5 years in marketing or customer experience within a service industry (telecom experience is advantageous), including brand management and product/campaign launches.
• Experience in executing programs for revenue outcomes is a plus.
• Proficient in Microsoft Office Suite, particularly Excel.
Training
• GTM - Product Lifecycle Management
• System Analytics
• Data Analytics Tools
• Customer Analytics and Campaign Management
• Financial Modeling in Excel
• Mobile Apps
• Line Manager Effectiveness
• COS Programs
• Harvard Leading Teams
How to Apply
All applications must be submitted ONLINE at: https://ehle.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/ (MTN Careers).
Deadline: Apply before 03/13/2026, 12:55 AM.