Field Officer

We are looking for field officers to manage product rollouts as we launch our business in one of these regions in Cameroon: Yaoundé, Bafoussam, Bertoua or Maroua/Kaéle. You will also represent Wave, oversee our distribution and marketing, interact with and recruit users, and conduct interviews with individuals about their needs and concerns related to money transfer and financial services. In this role, you'll: Identify and build a local agent network and guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. Recruit target users and onboard them on the use of Wave products Collaborate with Field Officers in different locations to progress the adoption of Wave products Ensure agent quality and compliance with legal and policy requirements. Ensure all agents are well-branded and well-equipped. Monitor the cash and float availability at agent locations. Manage risk through routine visits to report emerging issues and assess agents' performance in your territory. Identify underperforming agents, close them, recover Wave items and equipment, and ensure that branding material is removed. Be the primary contact for all agency networks acquiring Wave products in your territory. Champion excellent customer service among distributors and agents within your territory. Requirements: Fluent French, with ideally a good command of one additional local language. Medium English Level. At least 2 years of relevant work experience, specifically managing an agent network in Cameroon, including a minimum of 1 year of experience managing field-based teams Familiar with at least one of the regions listed. Key details: Location: This is a field role. You will be based in one of these cities and may travel to other field locations across the country based on business needs: Yaoundé, Bafoussam, Maroua/Kaéle, Bertoua. Contract type: 6 months fixed-term contract. Work authorization in Cameroon is required. We offer generous health insurance for yourself and your dependents. Airtime reimbursement. Food allowance.