Head of Business Growth Services, N'Djamena, Chad

Head of Business Growth Services, N'Djamena, Chad Organization: Inkomoko Country: Chad City: N'Djamena Office: Inkomoko in N'Djamena Description ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 780+ staff in 45 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, and be a global leader. Achievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedback Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive. We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble. Inkomoko is an affirmative action/equal opportunity employer. Persons who reflect the diverse communities we serve are strongly encouraged to apply. ABOUT THE OPPORTUNITY & RESPONSIBILITIES As the lead organizer of business advisory, market linkages, and training across Chad, the Head of Business Growth Services, Chad, will oversee the Business Growth Services department staff in all our locations within Chad. Specifically, the Head of Programs, Chad will: CLIENT DEPARTMENT MANAGEMENT (60%) Lead, manage, and coach department staff, including direct supervision of Senior Program Managers, Program Managers and Training Managers to deliver impactful services to Inkomoko's clients. Manage project deliverables, reporting, and partnership relations with internal and external partners. Develop and deliver on strategic objectives for the department and cascade annual organizational goals. Generate programmatic insights with the MERL team to ensure change of business practices, product impact, and relevance, and be able to report insights to Executive leadership, Board, and external partners. Stay up to date with the entrepreneurship industry across Chad and Central & West Africa, connecting entrepreneurs to new insights, developments, and other government initiatives. Work with operational directors in People & Culture, Finance, MERL, and IT for enhancing the backbone support to the Department's programming and operations. Work with the Investment department to coordinate pre- and post-investment Business Development services to borrowers. Work with the Communication department to promote Inkomoko's programs, client case studies, and brand to achieve objectives of public recognition, alignment with donor/partner communication requirements, sales and marketing objectives, and brand positioning. Collaborate with program staff in the Inkomoko group of companies across East Africa to share lessons learned. Serve a key role in the Inkomoko Leadership Team to ensure cohesion and collaboration across the highest levels of the organization. Serve as a thought partner to the Managing Director of Chad to ensure collaboration, country fundraising, and partnership efforts are achieved. Maintain standards of the department quality and productivity - building the skills, leadership, and capacity of team members to grow professionally to meet and exceed expectations. Oversee personnel matters in the department, including staffing plans, role clarification, hiring, professional development, discipline, investigation, etc., Contribute to Inkomoko's efforts for inclusive policy approaches to benefit marginalized entrepreneurs, particularly IDPs and refugees in Chad. Maintain and grow Inkomoko's relationships with the local government, various program partners, and external stakeholders, in partnership with other organization leaders. Benchmark Inkomoko against other partners, ensuring a strong market position relevant to client needs, ecosystem offerings. Other duties to supporting organizational culture and the leadership team. PRODUCT INNOVATION & EXPANSION (20%) Innovate/iterate on existing products to achieve value for clients in alignment with Inkomoko's impact strategies and Vision 2030 in close collaboration with the Director of BGS. Develop and implement strategies to expand into new geographies, testing and iterating to meet the need. Modify or develop new Business Development products to meet client needs and market opportunities. Work closely with the senior leadership on change management to roll out new products and train staff to implement them with fidelity and high quality. FINANCIAL MANAGEMENT & REVENUE GENERATION (20%) Partner with fundraising colleagues, to identify, develop, and negotiate proposals/budgets with institutional clients and donors in alignment with Inkomoko's priorities. Co-manage department expenses with the Regional Director of BGS, setting annual and multi-year budgets, and strategically allocating resources to achieve quality department outputs. Work with the Finance Department for timely billing and financial reporting to partners. Requirements WHO WE ARE LOOKING FOR Successful candidates will be passionate about the power of entrepreneurship to improve lives and communities. They will embody Inkomoko's values of bei