Senior Change Management Officer (AI Adoption)-ITDAI DC (Contractual)

Senior Change Management Officer (AI Adoption)-ITDAI DC (Contractual) IMF - International Monetary Fund Washington D.C. National A13, A14 level Application deadline: March 25, 2026 Closed Apply Summary by Impactpool The IMF is seeking a Senior Change Management Officer (AI Adoption) to lead the adoption of AI tools across the organization. This role involves developing and executing a unified adoption strategy, coordinating training and communications, and ensuring a consistent institutional experience. The officer will also measure the value and impact of AI adoption through established KPIs. This is a one-year contractual position based in the Digital Adoption & Change Management Unit of the Information Technology Department. Candidate Requirements: Advanced degree in computer science or related field, or bachelor's degree with extensive experience Strong experience in change management for large technology programs involving AI Proven ability to manage complex stakeholder environments Experience in designing and delivering communications for technology rollouts Hands-on experience in organizational readiness and risk assessment Experience in coordinating training and user enablement activities Ability to produce executive-ready materials Excellent facilitation skills Strong judgment regarding responsible AI considerations Prosci ADKAR or similar change management certification Work for the IMF. Work for the World. Job Summary The IMF is rapidly scaling the use of artificial intelligence to strengthen institutional effectiveness and modernize how staff work across the Fund. To support this transformation, ITD seeks to hire a Contractual Senior Change Management Officer (AI Adoption) to drive Fund‑wide adoption of AI tools, ensure responsible use, and build the practices, skills, and ways of working needed for AI to be successfully adopted at scale. This contractual role is based in the Digital Adoption & Change Management Unit of the Information Technology Department (ITDAI DC) and reports directly to the Unit Chief. The Senior Change Management Officer (AI Adoption) will collaborate closely with business departments, the AI Division, AI Groups, and drive coherent, sustainable, and institutionally aligned AI adoption. Main Duties and Responsibilities: Lead Adoption and Change Management for the AI Capital Program Serve as the primary lead for all adoption and change management activities under the AI Capital Program, ensuring that new AI capabilities, tools and changes are successfully introduced, understood, and embedded across the Fund. Develop and execute a unified adoption strategy for the program, aligning workstreams, communications, training, and governance to deliver a coherent Fund‑wide AI transformation experience. Coordinate closely with technical teams, program management, and departmental stakeholders to manage impacts, readiness, risks, and behaviors required for institution‑wide adoption of AI solutions. Lead AI Program Communications Develop and deliver clear, timely, and coordinated communications for all AI program activities—including rollout messaging, leadership updates, user guidance, change announcements, and readiness materials—ensuring consistency and avoiding message overload. Coordinate Training and User Enablement Activities Align training with change needs. Ensure that training, role-based guidance, and learning materials support adoption and directly address user questions, barriers, and required behavior‑based guidance, and learning materials support adoption and directly address user questions, barriers, and required behaviors. Ensure a Consistent Institutional Experience Sequence change, communication, and enablement activities across workstreams so staff experience a unified, coordinated rollout. Reduce duplication, prevent conflicting messages, and maintain alignment across AI adoption activities. Measure Value, Adoption, and Institutional Impact Establish KPIs and define metrics for AI Program adoption, and productivity outcomes. Produce executive‑ready analyses, dashboards, and adoption insights for senior management. Implement feedback loops to sustain and continuously improve adoption. Minimum Qualifications Educational development, typically acquired through the completion of an advanced university degree in computer science, engineering, mathematics or related field of study plus a minimum of (8) eight years of relevant professional experience; or a bachelor’s degree in computer science or a related field of study plus a minimum of fourteen (14) years of relevant professional experience, is required. Additionally, the qualifications below are required for this role: Strong experience leading change management for large technology programs, involving AI. Proven ability to manage complex stakeholder environments—engaging senior leaders, business departments, technical teams, and governance bodies in a coordinated manner. Demonstrated success designing and delivering clear, targeted communications for major technology rollouts, including change announcements, user guidance, leadership updates, and program briefings. Hands‑on experience managing organizational readiness, including assessing impacts, identifying risks, and preparing departments for new tools, workflows, and behaviors. Experience coordinating training and user‑enablement activities, working with learning teams to ensure training aligns to change impacts and user needs. Ability to produce concise, executive‑ready materials, including decision briefs, status updates, and risk summaries. Excellent facilitation skills, with confidence engaging with diverse audiences—HQ teams, field offices, economists, analysts, IT specialists, and senior management. Strong judgment and understanding of responsible AI considerations, including guardrails, communications risk, and behavioral expectations. Prosci ADKAR or similar formal change‑management certification. Key Competencies Strategic thinking an